Jeamelyn Cipriano
Operation Supervisor - BPO
Cavite
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated BPO professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Customer Service Representative with over three years of experience in BPO Industry and 2 year experience as an Operation Supervisor. Excellent reputation for resolving problems and improving customer satisfaction
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
BPO Operation Supervisor
Everise
Taguig City
10.2020 - Current
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new temps by entering employee information into systems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled occasional calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Customer Service Representative
Everise
Taguig City
07.2017 - 10.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Education
Bachelor of Arts - Political Science
Don Mariano Marcos Memorial State University
San Fernando, La Union 06.2013 - 05.2017
Skills
Operational performance improvement
Timeline
BPO Operation Supervisor
Everise
10.2020 - Current
Customer Service Representative
Everise
07.2017 - 10.2020
Bachelor of Arts - Political Science
Don Mariano Marcos Memorial State University
06.2013 - 05.2017
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