Jeamari Virtudazo
Financial Service Manager
Borongan, Eastern Samar
Summary
Dynamic Financial Services Manager with over four years of experience in managing P&L for a $20M global portfolio. Skilled in problem-solving, relationship management, and process optimization, contributing to significant gains in accuracy and operational efficiency.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
Financial Services Manager
Accenture
03.2022 - 04.2026
- Owned P&L accountability for global portfolio of 1,000+ billing accounts - driving financial accuracy, contract compliance, and revenue assurance across enterprise clients in luxury, energy, and insurance sectors.
- Owned P&L accountability for global portfolio of 1,000+ billing accounts, ensuring financial accuracy, contract compliance, and revenue assurance for enterprise clients in luxury, energy, and insurance sectors.
- Led continuous process improvement initiatives — mapping recurring operational failures, redesigning SOPs, and reducing billing correction cycles, resulting in measurable gains in accuracy and client satisfaction.
- Served as primary operational and financial governance interface for C-suite and PMO stakeholders — leading Commercial Governance Reviews, performance reporting, and escalation management across global enterprise accounts. - Drove cross-functional collaboration across finance, service delivery, and operations teams in EMEA, APAC, and the US - leading dispute resolution, workflow optimization, and process standardization at scale.
- Drove cross-functional collaboration across finance, service delivery, and operations teams in EMEA, APAC, and the US, resolving disputes and standardizing processes to optimize workflows.
Technical Support Representative
Concentrix
11.2019 - 02.2022
- Provided technical support for hardware and software issues, resolving customer inquiries efficiently.
- Diagnosed technical problems using troubleshooting tools, ensuring timely resolution of issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Analyzed support ticket trends to identify common issues, recommending enhancements to reduce recurrence.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - Tourism Management
Eastern Samar State University
Borongan, Eastern Samar, Philippines 04.2001 -
Skills
Financial analysis
Credit analysis
Cash flow management
Forecasting
Monthly reporting
Financial operations
Strategic planning
Project management
Customer service
Certification
Power BI Training
Timeline
Financial Services Manager
Accenture
03.2022 - 04.2026
Technical Support Representative
Concentrix
11.2019 - 02.2022
Bachelor of Science - Tourism Management
Eastern Samar State University
04.2001 -