Jeal Lerasan
Customer Service Representative
Lipa City, Province of Batangas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TaskUs
05.2023 - Current
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with dashers accounts through open and interactive communication
- Provide accurate, valid and complete resolution by using the right methods/tools
- Follow communication procedures, guidelines and policies
Customer Service Representative
Concentrix
10.2022 - 02.2023
- Handling customer inquiries, both telephonically and by email, courteously and professionally
- Understanding and interpreting health plan benefits and determining patient eligibility
- Assisting patients with appointment scheduling and prescription refills
- Managing and resolving customer complaints and escalating complex issues to the appropriate department
- Working closely with healthcare providers to ensure seamless patient care and service
- Maintaining patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines
- Processing and accurately documenting patient information and interactions in customer relationship management (CRM) systems
- Collaborating with the billing department to handle billing inquiries and resolve billing disputes
- Educating patients about health programs and preventative care
Customer Service Representative
Teletech Lipa
09.2022 - 10.2022
- Handling customer inquiries, both telephonically and by email, courteously and professionally
- Understanding and interpreting health plan benefits and determining patient eligibility
- Assisting patients with appointment scheduling and prescription refills
- Managing and resolving customer complaints and escalating complex issues to the appropriate department
- Working closely with healthcare providers to ensure seamless patient care and service
- Maintaining patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines
- Processing and accurately documenting patient information and interactions in customer relationship management (CRM) systems
- Collaborating with the billing department to handle billing inquiries and resolve billing disputes
- Educating patients about health programs and preventative care
Customer Service Representative
Results Companies
10.2018 - 08.2020
- Handling customer inquiries, both telephonically and by email, courteously and professionally
- Understanding and interpreting health plan benefits and determining patient eligibility
- Assisting patients with appointment scheduling and prescription refills
- Managing and resolving customer complaints and escalating complex issues to the appropriate department
- Working closely with healthcare providers to ensure seamless patient care and service
- Maintaining patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines
- Processing and accurately documenting patient information and interactions in customer relationship management (CRM) systems
- Collaborating with the billing department to handle billing inquiries and resolve billing disputes
- Educating patients about health programs and preventative care
Customer Service Crew Member
Jollibee
06.2009 - 11.2009
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Provide helpful answers to queries or questions proffered by customers
- Furnish customers with helpful information regarding service time and special deal offers.
Redemption Booth Cashier
World Of Fun
01.2009 - 06.2009
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Obtain customers’ signatures on receipts when winnings exceed the amount held in a slot machine.
- Calculate the value of chips won or lost by players.
- Exchange money, credit, tickets, or casino chips and make change for customers.
Education
Bachelor of Science - Accounting
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 04.2001 -
High School Diploma -
Camarines Norte National High School
Daet, Province Of Camarines Norte, Philippines 04.2001 -
Skills
Timeline
Customer Service Representative
TaskUs
05.2023 - Current
Customer Service Representative
Concentrix
10.2022 - 02.2023
Customer Service Representative
Teletech Lipa
09.2022 - 10.2022
Customer Service Representative
Results Companies
10.2018 - 08.2020
Customer Service Crew Member
Jollibee
06.2009 - 11.2009
Redemption Booth Cashier
World Of Fun
01.2009 - 06.2009
Bachelor of Science - Accounting
Ateneo De Naga University
04.2001 -
High School Diploma -
Camarines Norte National High School
04.2001 -
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