Jea Anne Estrella Esquilona
Mandaon,Philippines
Summary
Reputable business service professional skilled in achieving profit and performance targets. Adept at planning and organisation for improved business progress. Leads by example to motivate high-performing sales teams.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Promoting employee motivation and keeping department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Community Empowerment Facilitator/Project Manager
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
Mandaon
09.2021 - Current
- Delivered products and services in line with agreed arrangements and contracts.
- Planned staff and resources within business budgets for minimised expenditure.
Census Area Supervisor
PHILIPPINE STATISTICS AUTHORITY
Masbate City, Philippines
- Achieved timely completion of census activities by effectively managing resources and personnel
- Developed strong community relationships, resulting in increased cooperation from residents during census process
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Conducted regular progress meetings with management team to discuss challenges faced and implemented solutions accordingly.
Community Empowerment Facilitator/Project Manager
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
Mandaon
09.2015 - 12.2019
- Managed grant applications, securing funding for essential community initiatives and projects
- Facilitated town hall meetings where residents could voice concerns, provide input on proposed solutions, and engage in meaningful dialogue around shared goals
- Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction
- Created sustainable solutions by engaging residents in problem-solving activities and decision-making processes.
Census Area Supervisor
PHILIPPINE STATISTICS AUTHORITY
Masbate City
- Census Area Supervisors report to Project Manager, Legislative Projects
- These positions provide leadership and direction to team of census workers while ensuring that census information is collected efficiently and effectively from assigned enumeration areas
- Enhanced team productivity through effective training and development of census enumerators
- Monitored enumerator performance, providing constructive feedback and coaching to improve job skills and knowledge
- Established clear communication channels between field teams, office staff, and management to streamline information sharing throughout organization.
Data/Invoice Encoder/Warehouse Worker
PMP CHASE MEGA
San Jacinto
09.2013 - 03.2015
- Data/Invoice Encoder Responsibilities: Encoded orders and invoices of company to keep track of company products to ensure target monthly quota is being hit
- Reduced errors in encoded data by conducting thorough quality checks on completed work
- Maintained daily production logs of activities and completed work
- Prepared source data for computer entry by compiling and sorting information
- Warehouse Worker Responsibilities: Maintain safe work environment, Loading and unloading, Marking and labeling stocks, Accepting delivery of inventory, Conducting inventory, Follow safety standards, Prepares orders, Receiving and processing warehouse stock products.
Data Encoder
LOCAL GOVERNMENT UNIT OF MANDAON
Mandaon
- Prepared source data for computer entry by compiling and sorting information
- Maintained daily production logs of activities and completed work
- Reduced errors in encoded data by conducting thorough quality checks on completed work
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during encoding process.
Cashier/Waitress
BAR 107 KTV BAR AND GRILLS
San Jacinto
06.2010 - 07.2012
- 2 Years of Waitress Responsibilities: Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- 2 Years of Cashier Responsibilities: Manage transactions with customers using cash registers
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies.
Education
Bachelor of Science in Nursing - NURSING
SOUTHER BICOL COLLEGES
Masbate City, Masbate 06.2006 - 05.2007
Graphic Design -
DEPARTMENT OF INFORMANTION COMMUNICATION AND TECHNOLOGY
Mandaon, Masbate 11.2019 - 04.2020
High School Diploma -
FEDIRICO A. ESTIPONA MEMORIAL HIGH SCHOOL
Mandaon, Masbate 06.2003 - 05.2006
Skills
- Proven leader and adept researcher with track record of securing funding and enhancing community engagement at LOCAL GOVERNMENT UNIT Excelled in project management and critical thinking, achieving significant improvements in community service delivery and volunteer program efficiency Demonstrates strong organizational skills and results-driven approach, with commitment to solving complex problems through innovative solutions
- Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families Skilled at providing guidance, support and assistance Strong communication and management skills and committed to inspiring community service
- Dedicated candidate eager to leverage knowledge in social services and program development Skilled in running social services initiatives and developing policies and procedures Collaborative and committed to addressing social issues to improve quality of life in marginalized communities
- Cash handling
- Customer relations
- Payment Processing
- Conflict Resolution
- Customer assistance
- Picking and packing
- Team player
- Safety compliance
- Manual handling
- Risk Assessments
Custom
- Arch. Christian Jayce Pasibe, +63995 302 3225, DSWD KALAHI CIDSS NCDDP, Technical Facilitator
- Engr. Melyn Rosita-Escape, +63910 453 9173, MUNICIPAL ENGINEER, DSWD KALAHI CIDSS NCDDP AF-Municipal Area Coordinator
- Miguel Cope, +63949 343 6436, DSWD KALAHI CIDSS NCDDP, Project Evaluation Officer II
Languages
English
Intermediate
Accomplishments
Medalist in Graphic Design Course
Timeline
Community Empowerment Facilitator/Project Manager
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
09.2021 - Current
Graphic Design -
DEPARTMENT OF INFORMANTION COMMUNICATION AND TECHNOLOGY
11.2019 - 04.2020
Community Empowerment Facilitator/Project Manager
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
09.2015 - 12.2019
Data/Invoice Encoder/Warehouse Worker
PMP CHASE MEGA
09.2013 - 03.2015
Cashier/Waitress
BAR 107 KTV BAR AND GRILLS
06.2010 - 07.2012
Bachelor of Science in Nursing - NURSING
SOUTHER BICOL COLLEGES
06.2006 - 05.2007
High School Diploma -
FEDIRICO A. ESTIPONA MEMORIAL HIGH SCHOOL
06.2003 - 05.2006
Census Area Supervisor
PHILIPPINE STATISTICS AUTHORITY
Census Area Supervisor
PHILIPPINE STATISTICS AUTHORITY
Data Encoder
LOCAL GOVERNMENT UNIT OF MANDAON
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