JE-ANN SACLUTI
Summary
With a strong foundation in organizational skills, a willingness to learn, and excellent communication abilities, well-prepared to make a significant contribution to team success and drive positive outcomes. Eager to take on new challenges and actively work towards advancing the objectives of the organization with unwavering dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Officer - Operations Quality
SAGILITY HEALTH
01.2023 - 12.2024
- Analyzed data to provide insights for strategic decision-making.
- Managed conflict resolution for maintaining workplace harmony.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Quality Assurance Analyst
SAGILITY HEALTH
01.2018 - 12.2022
- Company Overview: Formerly Hinduja Global Solutions for Healthcare
- Skilled in monitoring and evaluating customer service specialists' performance through call monitoring and assessing adherence to the client's quality standards.
- Participated in calibration sessions with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Led onboarding sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Customer Service Specialist
SAGILITY HEALTH
09.2014 - 12.2017
- Company Overview: Formerly Hinduja Global Solutions for Healthcare
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
BACHELOR OF SCIENCE - MARKETING MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
SANTA ROSA, LAGUNA01-2014
High school diploma -
LICEO DE PAGSANJAN
PAGSANJAN, LAGUNA01-2010
Skills
- High Accuracy Work
- Resilient in Meeting Deadlines
- Proficient Interpersonal Communication
- Analytical Problem-Solving
- Detail-Oriented Prioritization
- Experienced with Microsoft Outlook, Excel, and Word
- Professional Work Ethic
- Time Management Skills
- Efficient Multi-Project Coordination
- Collaborative and Self-Sufficient Work Style
Extra-Curricular Activities
Dancer at Chicklet's Dance School, Pagsanjan, Laguna
Personal Information
- Date of Birth: 04/16/94
- Nationality: FILIPINO
Timeline
Officer - Operations Quality
SAGILITY HEALTH
01.2023 - 12.2024
Quality Assurance Analyst
SAGILITY HEALTH
01.2018 - 12.2022
Customer Service Specialist
SAGILITY HEALTH
09.2014 - 12.2017
BACHELOR OF SCIENCE - MARKETING MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
High school diploma -
LICEO DE PAGSANJAN
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