Discord
JOHN CHRISTIAN NATIVIDAD
CHATTER / CHAT MANAGER
Cagayan De Oro, Province Of Misamis Oriental
Summary
OBJECTIVE:
Professional with significant experience in digital communication and team management. Skilled in optimizing chat operations, ensuring seamless customer interactions, and adapting to evolving needs. Skilled in creative problem-solving and team supervision, I have successfully implemented strategies that boosted customer satisfaction and loyalty. Expertise in customer service and effective delegation drives my commitment to achieving outstanding results.
Overview
7
7
years of professional experience
Work History
Chat Manager
Peachy Management
07.2024 - 02.2025
- Supervise and lead chatter team to maintain high-quality subscriber interactions.
- Evaluate and provide constructive feedback to improve team performance.
- Develop and execute strategies to enhance subscriber engagement and retention.
- Ensure adherence to platform rules and internal procedures for smooth operations.
- Resolve customer complaints and manage complex issues swiftly.
- Monitor team performance metrics and adjust tactics to achieve goals.
- Onboard and train new chatters, ensuring they align with company standards.
Customer Service Representative
Peachy Management
04.2024 - 07.2024
- Build and maintain strong relationships with subscribers through personalized interactions.
- Provide prompt, courteous responses to inquiries, ensuring top-notch customer service.
- Promote content and upsell exclusive offers to drive sales and revenue.
- Maintain professionalism and follow platform guidelines in all interactions.
- Manage custom content requests and oversee PPV transactions.
- Track subscriber interactions to ensure satisfaction, retention, and loyalty.
- Monitor account performance, analyzing trends and recommending strategies to boost engagement.
Chat Manager
Chatstars
11.2022 - 06.2023
- Oversee and manage chatter team, ensuring quality customer interactions.
- Monitor and guide team performance, providing feedback and support.
- Implement engagement strategies to boost subscriber retention and sales.
- Ensure compliance with platform guidelines and company protocols.
- Handle escalated issues and resolve customer concerns efficiently.
- Track performance metrics and adjust strategies to meet targets.
- Train and onboard new chatters to ensure smooth operations.
Customer Service Representative
Chatstars
03.2022 - 11.2022
- Engage with subscribers through personalized messages to build strong relationships.
- Respond promptly to inquiries and provide exceptional customer service.
- Promote content and upsell exclusive offers to increase sales.
- Maintain professionalism and adhere to platform guidelines.
- Handle requests for custom content and manage PPV sales.
- Track and manage subscriber interactions to ensure satisfaction and retention.
- Monitor account performance and suggest improvements for engagement strategies.
Customer Sales Representative
Tasty
02.2021 - 12.2021
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
Virtual Sales Representative
Innocentrix Philippines
12.2018 - 05.2019
- Conducted in-depth market analysis to uncover new growth opportunities within assigned territories.
- Ensured smooth client onboarding by facilitating seamless handovers to account management teams.
- Reversed client dissatisfaction by effectively communicating product/service features and offering tailored support.
- Maintained clear and professional communication with clients via chat, utilizing corporate-approved templates.
- Applied efficient time management strategies to prioritize tasks and consistently meet deadlines.
Virtual Customer Service Representative
Logix BPO
03.2018 - 11.2018
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Managed high call volumes with focus on quality and efficiency, maintaining customer satisfaction.
Education
Bachelor of Science - Business Management
Xavier University Ateneo De Cagayan University
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
- Creative Problem-Solving
- Delegation and supervision
- Cross-functional coordination
- Community engagement
- Expertise of Customer Service
Software
Microsoft Office
Google Sheets
Canva
Infloww
CreatorHero
Onlyfans
Telegram
Twitch
Timeline
Chat Manager
Peachy Management
07.2024 - 02.2025
Customer Service Representative
Peachy Management
04.2024 - 07.2024
Chat Manager
Chatstars
11.2022 - 06.2023
Customer Service Representative
Chatstars
03.2022 - 11.2022
Customer Sales Representative
Tasty
02.2021 - 12.2021
Virtual Sales Representative
Innocentrix Philippines
12.2018 - 05.2019
Virtual Customer Service Representative
Logix BPO
03.2018 - 11.2018
Bachelor of Science - Business Management
Xavier University Ateneo De Cagayan University
04.2001 -
Similar Profiles
Angel EachesAngel Eaches
Daycare Owner/Operator at Peachy Keen LLCDaycare Owner/Operator at Peachy Keen LLC
Kayla BrownKayla Brown
Dog Bather at Peachy Paws SpaDog Bather at Peachy Paws Spa
Hailie LangilleHailie Langille
Business Owner at Peachy Clean, LLCBusiness Owner at Peachy Clean, LLC