JOHN PHILIP CAINAP
Manila
Summary
Result-driven professional with experience in payments, warehouse operations, customer service, accounting, and fraud analysis. Skilled in transaction processing, issue resolution, and maintaining accurate records, Delivers efficient, detail-oriented support in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Administrator
IGO Digital Technology, Inc.
Taguig BGC
08.2025 - 03.2026
- Managed and responded to correspondence and inquiries from customers and vendors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
Chemical Custodian
MAPECON
Manila
01.2025 - 07.2025
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods
- Responsible for the safe handling, storage, labeling, and disposal of chemicals while maintaining accurate inventory records and ensuring compliance with safety and environmental regulations.
- Enhanced security measures, implementing stricter access controls and surveillance to prevent loss and theft.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
Account Leader
Optimus System Solutions
Makati City, Metro Manila, Philippines
01.2023 - 01.2025
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Monitor accounts payable and receivable, maintaining accurate records of all transactions and payments.
- Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
Account Officer
Optimus System Solutions
Makati City, Metro Manila, Philippines
01.2020 - 01.2023
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
- Generated detailed reports using data visualization tools, such as Excel and company tools provided.
- Developed and implemented a standardized ticketing procedure within Salesforce Service Cloud to streamline case creation, tracking, and resolution
Data Entry Support Staff
Temps and Staffers Inc.
01.2019 - 01.2020
- Accurately input and update data in company systems, verify and correct information as needed, maintain data confidentiality, generate basic reports, and support administrative tasks to ensure smooth data operations.
Educational Consultant
Infinite Computer Tutorials
01.2018 - 01.2019
- Conducted house-to-house client visits to promote products/services, generate leads, and build strong customer relationships within target communities
- Provide expert guidance to students, parents, and educational institutions by assessing academic goals, recommending suitable programs or institutions, and offering support throughout the application and enrollment process.
- Delivered informative presentations at industry events, showcasing company offerings and establishing a strong brand presence within the sector.
Education
Bachelor in Industrial Technology - Electrical Technology
Universidad De Manila (UDM)
01-2019
Skills
Payment Processing & Reconciliation
Inventory Management & Stock Control
Customer Support & Issue Resolution
Accounts Payable & Accounts Receivable
Fraud Detection & Risk Analysis
Data Entry & Accuracy Management
Financial Reporting & Record Keeping
Order Fulfillment & Logistics Coordination
CRM & ERP Systems (eg, Salesforce, ERP)
Transaction Monitoring & Dispute Resolution
Process Improvement & Workflow Optimization
Communication & Cross-functional Collaboration
Certification
Center for Applied Technology and Alternative Learning System (CATALIS), TESDA, Electrical Installation and Maintenance
AWARDS
Overall Junior Champ, Perfect Attendance Awardee, Consecutive KPI Achievement Awardee
Timeline
Account Administrator
IGO Digital Technology, Inc.
08.2025 - 03.2026
Chemical Custodian
MAPECON
01.2025 - 07.2025
Account Leader
Optimus System Solutions
01.2023 - 01.2025
Account Officer
Optimus System Solutions
01.2020 - 01.2023
Data Entry Support Staff
Temps and Staffers Inc.
01.2019 - 01.2020
Educational Consultant
Infinite Computer Tutorials
01.2018 - 01.2019
Bachelor in Industrial Technology - Electrical Technology
Universidad De Manila (UDM)