Jb John Paul Cainoy
Panglao, Bohol,BOH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Concentrix
02.2023 - 07.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
VXI Global Holdings
09.2021 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Gaisano Grand Mall
01.2020 - 07.2020
Education
Bachelor of Science - Business Administration And Management
Davao Oriental State University
Mainit, Cateel Davao Oriental No Degree - HUMSS
Cateel Vocational High School
Cateel Davao Oriental 04-2018
Skills
- Technical support
- Customer service expert
- Verbal and written communication
- Teamwork and collaboration
Timeline
Technical Support Representative
Concentrix
02.2023 - 07.2024
Customer Service Representative
VXI Global Holdings
09.2021 - 08.2022
Customer Service Representative
Gaisano Grand Mall
01.2020 - 07.2020
Bachelor of Science - Business Administration And Management
Davao Oriental State University
No Degree - HUMSS
Cateel Vocational High School
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