Jazztine Joi Alpapara
Fresh Graduate
Caloocan City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Verification Specialist
Neeyamo Enterprise Solutions
GreenHills, San Juan
07.2020 - 01.2022
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Conducted performance reviews and provided feedback to managers on employee performance.
Customer Service Representative
Inspiro Relia Inc.
Munoz, Quezon City
10.2019 - 01.2021
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Crew Member
Jollibee Gen T. De Leon
Gen T., Valenzuela City
09.2016 - 12.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Science - Human Resources Development
University of Caloocan City
Caloocan City, Philippines 08.2015 - 06.2023
Skills
File and records management
Timeline
Verification Specialist
Neeyamo Enterprise Solutions
07.2020 - 01.2022
Customer Service Representative
Inspiro Relia Inc.
10.2019 - 01.2021
Crew Member
Jollibee Gen T. De Leon
09.2016 - 12.2016
Bachelor of Science - Human Resources Development
University of Caloocan City
08.2015 - 06.2023
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