Jazzie Bitco
Boljoon Cebu
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance Inc
04.2016 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Payroll Officer
Sunstar Publishing Incorporated
10.2009 - 02.2011
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Machine Operator
Promos Technologies
12.2003 - 12.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
Bachelor Of Science - Major in Management
University of Cebu
Cebu City03.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Scheduling
- Live chat support
- Product and service solutions
- Travel planning
- Documentation
- Order processing
- Appointment scheduling
Certification
GDS Sabre 360 Trained - (Global Distribution System)
Timeline
Customer Service Representative
Teleperformance Inc
04.2016 - 01.2025
Payroll Officer
Sunstar Publishing Incorporated
10.2009 - 02.2011
Machine Operator
Promos Technologies
12.2003 - 12.2007
Bachelor Of Science - Major in Management
University of Cebu
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