Sports
Hi, I’m
Jazzfer Francisco
Salonga
Valenzuela City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
3
years of post-secondary education
2
Languages
Work History
Forever Love PuppiesFlorida
Customer Service Representative
2023.10 - 2024.01 (3 education.months_Label)
Job overview
- Managing over 50 customer calls per day inbound/outbound Inquiry and Performed Monitoring Quality Assurance Pet store remotely , assisting customer for service, daily concerns and needs.
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
Alorica (Barclays)Centris Quezon City
Customer Service Representative
2022.02 - 2023.02 (1 education.year_Label)
Job overview
- Managed over 50 customer calls to Assist for Credit Cards Concern, Collecting payments of Credit Cards Debt
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
Alpha Alleanza Manufacturing IncBulacan
Sales Information Staff
2020.09 - 2021.12 (1 education.year_Label & 3 education.months_Label)
Job overview
- Managing over 10 Distributors assistance, Direct Accounts, and Accepting Orders on daily basis/ analyzing
- Performed Inventory and allocations for everyday transactions
- Managing Invoices, Delivery Receipt for daily basis
Webtek IncorporatedQuezon City
Installer/Laiason
2020.06 - 2020.09 (3 education.months_Label)
Job overview
- Managed over 100 customers and Installing CCTV/ related to processing of permit & licenses in various government agencies such as but not limited to LGU, etc.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Managing Bank Transactions, Transfers and payments
SDL InterprisesValenzuela City
Inventory Clerk
2019.03 - 2019.12 (9 education.months_Label)
Job overview
- Managing Inventory stocks and used daily
- Performed Troubleshooting computers,
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained inventory count, tracked usage, and documented variances.
- Managing over 20 Bank transactions, Invoicing
ESV International CorpManila
Technical Support
2013.08 - 2019.01 (5 education.years_Label & 5 education.months_Label)
Job overview
- Performed troubleshooting on computers, printers, networks
- Assisted customers with technical support inquiries.
- Provided technical support to 20 clients daily.
- Managing Invoice, delivery receipt and sticker barcoding
- Performing Inventory monthly
- Assisted customers with technical support inquiries.
Education
AMA Computer UniversityProj 8 Quezon City
Bachelor of Science from Computer Science
2001.01 - 2004.01 (3 education.years_Label)
Skills
Excellent Comunication skillsTime ManagementCan work Under pressureFlexibleAdaptive to learn new thingsDetail Oriented
Data Entry
Order Fulfillment
Building Rapport
Nickname
Jazz
Birthdate
07/17/84
Personal Information
- Height: 5'7
- Weight: 140 lbs
- Citizenship: Filipno
- Religion: Catholic
References
+63942-288-8687
Dennis Jacobe
Interests
basketball, music instruments
I played basketball since i was five and i was good at it, also i played Drums, guitars and keyboard as a side hustle for me
Timeline
Customer Service Representative
Forever Love Puppies
2023.10 - 2024.01 (3 education.months_Label)
Customer Service Representative
Alorica (Barclays)
2022.02 - 2023.02 (1 education.year_Label)
Sales Information Staff
Alpha Alleanza Manufacturing Inc
2020.09 - 2021.12 (1 education.year_Label & 3 education.months_Label)
Installer/Laiason
Webtek Incorporated
2020.06 - 2020.09 (3 education.months_Label)
Inventory Clerk
SDL Interprises
2019.03 - 2019.12 (9 education.months_Label)
Technical Support
ESV International Corp
2013.08 - 2019.01 (5 education.years_Label & 5 education.months_Label)
AMA Computer University
Bachelor of Science from Computer Science
2001.01 - 2004.01 (3 education.years_Label)