Hi, I’m
Jazel Manalo
Antipolo
Summary
Dedicated and organized Virtual Assistant with a commitment to enhancing accuracy and efficiency through the maintenance and development of administrative and procedural processes. Strong data entry, time management, and customer service skills. Focused and communicative. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability to changing circumstances.
Overview
16
years of professional experience
Work History
Virtual Assistant
05.2023 - Current
Job overview
- Scheduling and Appointments: Manage the dentist's calendar, schedule patient appointments, and handle follow-ups
- Patient Communication: Interact with patients via phone and email, addressing inquiries, confirming appointments, and providing information about services
- Record Keeping: Maintain patient records and files, ensuring compliance with privacy regulations
- Assist with audits or inspections as needed
- Billing and Insurance: Assist with the billing process, including sending invoices and collecting payments
- Verify patient insurance coverage and assist with claims processing
Vector Outsourcing Solutions Inc
Virtual Receptionist
12.2020 - 05.2023
Job overview
- Responding to customers queries via phone and email in a timely manner
- Provide satisfactory solutions to their queries with regards to Covid-19 testing, vaccination, test result and other projects
- Provide clear instructions for ordering test kits online and walk them through the process of getting their order placed
- Review and validate their information prior to resending their test result, ensuring confidentiality and safeguarding their information
- Filtering emails and voicemails making sure that they are routed to the right department
- Answer medical billing questions related to Covid-19 testing
- Update patient's demographics if there are updates on their insurance information
- Claims denial and resolution
Verizon
Support Coach Tier 2 Tech
08.2019 - 12.2020
Job overview
- Assisting Level 1 representatives solving customers tech concerns regarding their internet and cell phone services
- EOD/ Bi-Weekly Performance report
VXI Global Inc
Customer Associate/Sales Rep (ATT ISM)
06.2018 - 08.2019
Job overview
- Inbound CSR
- Explaining bills and resolving internet, phone and cable services
- Upgrading and adding services to customers plans
VXI Global Inc
Inbound CSR
07.2016 - 03.2018
Job overview
- Explaining bills and resolving internet, phone and cable services
- Upgrading and adding services to customers plans
Ibex Global Phil
Billing Specialist
01.2015 - 12.2015
Job overview
- Inbound CSR
- Assist customers regarding the billing concerns and technical concerns
- Adding premium services NFL and premium channels to their cable plan
Aegis People Support
Travel Specialist (Expedia Account and Travelocity)
02.2013 - 05.2014
Job overview
- Assist on booking/cancelling and re-scheduling hotel, flight and car reservations
- Inbound CSR
Golden ABC Incorporated
Store Custodian
05.2010 - 01.2013
Job overview
- Sending daily and monthly sales report
A.L Amizade Mktg.
Sales Associate/Cashier
11.2008 - 05.2010
Education
Negros Oriental State University
Bachelor of Science in Business Administration from undergraduate
Villaflores College
Plaza Central Elementary School
Skills
- Customer service
- Phone etiquette
- Organisational skills
- Time management
- Computer skills
Personal Information
Citizenship: Filipino
Timeline
Virtual Assistant
05.2023 - Current
Virtual Receptionist
Vector Outsourcing Solutions Inc
12.2020 - 05.2023
Support Coach Tier 2 Tech
Verizon
08.2019 - 12.2020
Customer Associate/Sales Rep (ATT ISM)
VXI Global Inc
06.2018 - 08.2019
Inbound CSR
VXI Global Inc
07.2016 - 03.2018
Billing Specialist
Ibex Global Phil
01.2015 - 12.2015
Travel Specialist (Expedia Account and Travelocity)
Aegis People Support
02.2013 - 05.2014
Store Custodian
Golden ABC Incorporated
05.2010 - 01.2013
Sales Associate/Cashier
A.L Amizade Mktg.
11.2008 - 05.2010
Villaflores College
Plaza Central Elementary School
Negros Oriental State University
Bachelor of Science in Business Administration from undergraduate
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Mary Euleen CasabuenaMary Euleen Casabuena
Branch Manager at Philippine Narional Bank - Cainta Village East BranchBranch Manager at Philippine Narional Bank - Cainta Village East Branch