Summary
Overview
Work History
Education
Skills
Timeline
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Jazel Ann Alcantara-Caasi

Jazel Ann Alcantara-Caasi

SINGAPORE

Summary

Results-driven retail operations leader with over 12 years’ experience driving high-volume store performance, optimizing processes, and leading large, diverse teams. Proven track record in operational excellence, inventory management, and customer experience. Adept at analyzing performance data, implementing strategic improvements, and aligning daily operations with business goals. Skilled in motivating and developing teams, ensuring compliance, and fostering a culture of safety, productivity, and customer focus.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Assistant Store Manager

Sephora Singapore Pte Ltd
07.2022 - Current
  • Store-in-Charge at Sephora NEX (20 staff), and previously at Flagship Sephora ION (60 staff, including brand partners).
  • Led store expansion project in April 2025, overseeing staffing, layout changes, and operational readiness.
  • Analyzed business data to identify trends, improve KPIs, and implement efficiency strategies.
  • Developed and implemented performance improvement plans aligned with operational goals.
  • Fostered a culture of accountability, safety, and high performance through coaching and team engagement.
  • Coordinated with cross-functional stakeholders for smooth operations and clear communication.

Senior Supervisor

Sephora Singapore Pte Ltd
01.2019 - 06.2022
  • Acted as 2nd-in-charge, leading 20 staff members to exceed sales and operational targets.
  • Managed stock intake and ensured accurate inventory tracking within systems.
  • Maintained audit compliance, and addressed operational gaps proactively.
  • Drove continuous improvement through process evaluation and workflow optimization.
  • Awards: LVMH Flame Awards (2020, 2019), Guerlain Fragrance Master Finalist (2019), Fresh x Sephora Program Grand Winner (New York).

Retail Supervisor

Sephora Singapore Pte Ltd
01.2018 - 12.2018
  • Supervised team performance, ensuring exceptional customer service, and operational efficiency.
  • Monitored store KPIs, and implemented targeted improvement initiatives.
  • Awards: Benefit x Sephora Program Grand Winner (San Francisco, 2018), LVMH Flame Awards (2018).

Senior Beauty Advisor

Sephora Singapore Pte Ltd
01.2015 - 12.2016
  • Served as Master Beauty in Color, delivering expert product training and customer education.

Beauty Advisor

Sephora Singapore Pte Ltd
05.2013 - 12.2014
  • Provided tailored beauty solutions to clients, while meeting sales goals consistently.

Sales Specialist

Nuance Watson Singapore Pte Ltd
10.2011 - 04.2013
  • Processes payments, entering sales in register for prompt customer service
  • Performs cashiering duties & merchandising

Education

Bachelor of Arts - Public Administration

University of The Philippines, Diliman

Skills

  • Leadership & People Management
  • Operational Excellence & Process Optimization
  • Inventory & Supply Chain Management
  • Data Analysis & KPI Tracking
  • Problem-Solving & Continuous Improvement
  • Training, Coaching & Performance Management
  • Customer-Centric Decision Making
  • Safety & Compliance Standards
  • Time Management & Prioritization

Timeline

Assistant Store Manager

Sephora Singapore Pte Ltd
07.2022 - Current

Senior Supervisor

Sephora Singapore Pte Ltd
01.2019 - 06.2022

Retail Supervisor

Sephora Singapore Pte Ltd
01.2018 - 12.2018

Senior Beauty Advisor

Sephora Singapore Pte Ltd
01.2015 - 12.2016

Beauty Advisor

Sephora Singapore Pte Ltd
05.2013 - 12.2014

Sales Specialist

Nuance Watson Singapore Pte Ltd
10.2011 - 04.2013

Bachelor of Arts - Public Administration

University of The Philippines, Diliman

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Jazel Ann Alcantara-Caasi