Jayzel Tacan
General Manager
Baras
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. . Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
28
28
years of post-secondary education
Work History
General Manager
Rocco Furnishing International Ltd. Co.
Antipolo City
05.2017 - Current
- Prepared annual budgets with controls to prevent overages.
- Identified trends in customer marketplaces to develop valuable solutions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Evaluated suppliers to maintain cost controls and improve operations.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Utilized enterprise risk management software to improve operational insight and planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed budget implementations, employee evaluations and contract details.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Sales Manager
Distinctive Blinds and Office Systems
Baras
04.2016 - 04.2017
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Used vendor expertise to deliver educational content to sales team.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
Customer Service Representative
Alorica
Quezon City
11.2014 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
SEQUENTIAL TECHNOLOGIES PHILIP
Quezon City
06.2014 - 11.2014
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management and order calls.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Entered orders into computer database system.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Facilitated orders and completed accurate to meet aggressive deadlines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Barangay Secretary
Barangay 581 Zone 57
Manila
01.2009 - 11.2014
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Science - Computer Science
University Of Manila
Manila 06.2000 - 03.2004
High School Diploma -
Victorino Mapa High School
Manila 06.1996 - 03.2020
Skills
Client account management
Timeline
General Manager
Rocco Furnishing International Ltd. Co.
05.2017 - Current
Sales Manager
Distinctive Blinds and Office Systems
04.2016 - 04.2017
Customer Service Representative
Alorica
11.2014 - 04.2016
Customer Service Representative
SEQUENTIAL TECHNOLOGIES PHILIP
06.2014 - 11.2014
Barangay Secretary
Barangay 581 Zone 57
01.2009 - 11.2014
Bachelor of Science - Computer Science
University Of Manila
06.2000 - 03.2004
High School Diploma -
Victorino Mapa High School
06.1996 - 03.2020
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