Jayvon Naval
IT OPERATION & INFRASTRUCTURE HEAD
Makati City, Metro Manila,00
Summary
As the head of the IT Operations and infrastructure services group, Jayvon is in charge of Petnet Inc.'s (Aboitiz Group) information and technology division. Prior to joining Petnet, he worked on several projects pertaining to IT Service Management, Business Continuity, IT Project Management, IT Incident, Change, and Problem Management. As the head of the Communication Server and Infrastructure Team for Asia Pacific at a multinational technology consulting firm, he managed over 40 engineers that supported 18 locations around the Philippines, including those in Korea and Indonesia. He has worked for multinational corporations specializing in IT operations and infrastructure services for more than 20 years. Has accomplished a number of project initiatives in compliance with international regulations and the ITIL, ISO 9001, ISO 27001, and ISO 22301 standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Operations & Infrastructure Head
PETNET Inc. (Aboitiz Group)
11.2021 - Current
- Ensure all operations are carried on in an appropriate, cost-effective way
- Assist technical staff to check and ensure the resolution of all issues to achieve all objectives.
- Improve operational management systems, processes, and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train, and supervise staff
- Find ways to increase the quality of customer service
IT Operations Site Manager
WESTERN DIGITAL CORPORATION
04.2015 - 03.2019
- Responsible for IT day-to-day Operations to ensure the finest performance and to maintain records of service level agreements for our customers.
- Determine the availability of systems and IT network application processes. Design and maintain all IT processes according to operation policies through standardization of methods.
- Train, Coach, and Mentor support team for their individual improvements.
- Assist technical staff to check and ensure the resolution of all issues to achieve all objectives.
- Participate and manage all communication IS technical direction and initiatives.
- Administer and provide upgrades to systems and escalate issues.
- Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
- Analyze all continuous gradation processes through various proactive self-initiated projects and ensure efficiency.
- Technologies: ITIL Standard, Six Sigma
Infrastructure Manager – Technology Risk Management Group
DELOITTE’S PHILIPPINES
07.2014 - 10.2014
- Review existing documents, conduct gap analysis, and provide remediation plans
- Conduct business impact analysis and risk assessment of all SME’s
- BCM proposal – BRS assessment, Site inspection, and proposal
- Technology Resiliency assessment
- Review device configuration for all network, server, and desktop
- Provide remediation plans and template implementation plan based on Payment Card Industry Data Security Standard
- Consultation on Incident and change management processes
- Technologies: ITIL Standard, ISO, and Payment Card Industry Data Security Standard
IT Operation & Infrastructure CSI Lead for Philippines, Korea and Indonesia
ACCENTURE INC. PHILIPPINES
03.2005 - 07.2014
- L3 Network Engineer/CSI Lead – Technical & People Management
- Management of daily tickets that were created through service now and remedy ticketing system.
- Analyze and provide solutions to critical and aging tickets through problem management. Monitoring devices, conducting device resiliency activities, and hardware/software upgrades for all devices.
- Creation of a run book as guidance for the support team in their day-to-day troubleshooting.
- Attend critical troubleshooting, issues, management meetings, and review evaluations.
- Coordinates with concerned teams, vendors, and/or appropriate third parties as part of operations escalation as necessary.
- Participated in all internal/external audit certifications that were conducted like ISO20071 & ISO20000, BS5999, etc... Adheres to the system of internal control processes, and standards based on the guidelines set forth by the organization.
- Technologies: ITIL & ISO Standards
Education
BS - Computer Engineering
Central Colleges of the Philippines
03.1996
Skills
Incident management
ADDITIONAL WORK EXPERIENCES:
- Accenture Inc. Philippines
- Senior Network Engineer - Year 2007 - 2009
- Senior Workstation Engineer - March 2005 –2007
- Mapfreasian Insurance Corporation
- IT Technical Support Engineer- Dec 2001 – March 2005
- Creative Computing Inc. (SSI)
- PC Technician/Technical Support Engr.- July 2000-Dec 2001
- Accent Micro Products (Lamco International)
- Technical Sales Engineer - Oct 1996-April 2000
Certification
ITIL
Timeline
ITIL
05-2025
IT Operations & Infrastructure Head
PETNET Inc. (Aboitiz Group)
11.2021 - Current
IT Operations Site Manager
WESTERN DIGITAL CORPORATION
04.2015 - 03.2019
Infrastructure Manager – Technology Risk Management Group
DELOITTE’S PHILIPPINES
07.2014 - 10.2014
IT Operation & Infrastructure CSI Lead for Philippines, Korea and Indonesia
ACCENTURE INC. PHILIPPINES
03.2005 - 07.2014
BS - Computer Engineering
Central Colleges of the Philippines