Jayvie Balili
Summary
Organized and dependable Customer Service Representative with five years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Quality Analyst
Iqor
Davao City, Philippines
2022.07 - 2024.02
- Implemented and deployed new campaigns and projects with QA team, following company and compliance direction.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
Customer Service Representative
Iqor
Davao City, Philippines
2021.09 - 2022.07
- Addressed customer service inquiries quickly and accurately
- Established warm and friendly rapport whilst interacting with customers by phone and on live chat
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Associate-CS Phone
Sutherland Global Service
Davao City, Philippines
2021.06 - 2021.09
- Investigated and helped resolve collections and billing disputes
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures
- Answered questions about company offerings with knowledgeable responses about products and services
Customer Service Representative
Teleperformance
Davao City, Philippines
2019.04 - 2021.05
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Built rapport with customers through courteous and professional communications
Education
Accountancy Business and Management
Holy Cross College of Calinan
Davao City, Province of Davao del Sur 2017.06 - 2019.03
Skills
- Problem solver
- Results oriented
- Complaint resolution
- Strong customer service orientation
- Customer loyalty building
- Customer care
- Data gathering and review
- Compliance monitoring
- Quality Assurance
Timeline
Quality Analyst
Iqor
2022.07 - 2024.02
Customer Service Representative
Iqor
2021.09 - 2022.07
Associate-CS Phone
Sutherland Global Service
2021.06 - 2021.09
Customer Service Representative
Teleperformance
2019.04 - 2021.05
Accountancy Business and Management
Holy Cross College of Calinan
2017.06 - 2019.03