Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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JAYSON M. DUENAS

B.S In Nursing Graduate
Marilao, Bulacan

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Clinical Nurse Reviewer (Agent)

AccessHealthcare Services Inc
Pasay City, Metro Manila
11.2020 - 08.2023
  • Communicate with Healthcare Insurances to obtain or follow up precertification requests
  • Review and analyze patient medical record and determine relevant clinical information for medical necessity review.

CSR – Healthcare Inbound Queue Associate

EXL Service Philippines Inc
Pasay City, Metro Manila
11.2018 - 11.2020
  • Handling precertification intake for Medical and Behavioral Health reviews.
  • Answered constant flow of customer calls with minimal wait times.

CSR - Airlines Reservation Specialist

Concenrix Philippines Inc
Pasig City, Metro Manila
08.2016 - 11.2018
  • Handling new/existing reservations for domestic and international travels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

CSR - Sales Specialist

Convergys Inc
Makati City
05.2014 - 06.2016
  • Responsible in creating revenue for the company through enticing people of internet/phone services and devices.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

Nazarenus College And Hospital Foundation Inc.
Marilao, Bulacan
06.2010 - 04.2014

Skills

Clinical Support

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Additional Information

Character Reference:

Buena Fe Mariel Diaz
Clinical Nurse Reviewer
(0960) 294 1286 / +63 915 267 4553


Ms. Eden Encornal
Concentrix Ph Inc
Supervisor
09199545790

Timeline

Clinical Nurse Reviewer (Agent)

AccessHealthcare Services Inc
11.2020 - 08.2023

CSR – Healthcare Inbound Queue Associate

EXL Service Philippines Inc
11.2018 - 11.2020

CSR - Airlines Reservation Specialist

Concenrix Philippines Inc
08.2016 - 11.2018

CSR - Sales Specialist

Convergys Inc
05.2014 - 06.2016

Bachelor of Science - Nursing

Nazarenus College And Hospital Foundation Inc.
06.2010 - 04.2014

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