JAYSON C. BLANCADA

• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Self-motivated, with strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.

In Presales

•Work with the client to attain a fit for purpose solution to fulfill a fit for purpose solution to fulfill a business objective

•Scoping out the project plan and with key milestones

•Provide Solutions diagram to client in order to align its objective •Perform advance technical presentations for customers, and prospects remotely and in-person together with sales, resellers or key accounts

•Participate in meetings to discuss requirements for telephony needs for internal/external clients.

Implementation

•Document the process and provide activity report during the implementation

•Ensuring the quality of the installation by following standards of the company and the objective of the clients.

•Follow Project Management best practices and framework to ensure project success

After Sales

•Initiate Monthly PMS and Conduct Maintenance including Backup and screenshots of Configuration

•Provide Proper troubleshooting in every client that has an issue •Document issue’s and the solutions that has been done to resolved issue’s

•Logging all the request and updating the tickets as needed •Investigate, Diagnose and resolve voice (voip) issues including various platforms, trunk setup. Firewalls, codecs, sip messaging, applications, inbound/outbound calling, caller ID, & calling features.

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Self-motivated, with a strong sense of personal responsibility.
• Provide A-Z Voip Routes
• Maintain cloud servers and backup the servers in timely manner
• Proactive checking on system logs to avoid major issue's
• Build Multi Cluster server for vicidial, Goautodial and any open source dialer
• Monitor Voip traffic and Escalate the faulty traffic to our partners accordingly
• Configure and Install dialers to meet the required solutions of the client.
• Provide Single line diagram to client and discuss with them with the target desired solutions.
• Support Client via chat and calls if needed

• Handles all technical escalations from Tier 1
• Install network cabling (server racks, patch panels, cable terminations)
• Administers network devices such as switches, access points, printers, IP phones, etc
• Administers network services such as DHCP, DNS, Active Directory
• NMS monitoring and alerts management
• Administers VOIP systems such as Vicidial, PBX servers, VOIP/GSM gateways. Task include:
  - Campaign creation
  - Leads management
  - Maintenance
  - Maintains the load balance of SIP phones across a clustered Dialer system based on Operation schedule
• Provisions IT requirements for new and existing campaigns
• Performs daily or quarterly network / system maintenance
• Follows the standard best practices in troubleshooting and implementation that has been set by the department.
• Responsible for IT resource inventory
• Incident management and reporting
• Responsible for procurement of IT equipment / material
• Responsible for documenting internal IT procedures and keeping them up to date.
• Provides weekly IT-related reports (Bandwidth, VOIP reports such as VOIP cost, Dialer utilization, DID utilization, etc.).
• Attends regular weekly meetings, trainings, and team building events.
• Performs additional work-related tasks / reports assigned by immediate superior.
• Subject for monthly and yearly evaluations for regularization, performance reviews, or salary package appraisals.
• Adhere to standard policy and procedure set by the department and company.

• Created and terminated user's accounts from start to finish in business applications.
• Assisted in development of long-term strategies to grow department and resources.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Guided organizational technology strategy and roadmaps.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• · FreePBX, Vicidial Single and Cluster, Firewall(PFsense and
• Sonicwall
• · Proxy Server(Squid), FileServer(Samba and Active Directory),Server
• · Monitoring(Nagios,Cacti,), VLAN configuration & Wireless configurations, Workstations(Windows
• · XP,7 and Ubuntu workstations)
• · Implement I.T policies.
• · FreePBX, Vicidial Single and Cluster, Firewall(PFsense and
• Sonicwall)
• · Monitoring(Nagios,Cacti,), VLAN configuration & Wireless configurations, Workstations(Windows
• · XP,7 and Ubuntu workstations)
• · Implement I.T policies.
• · Manages the building network infrastructure and overall IT system of the company
• · Specializes in structured cabling and deploying Hierarchical Campus Network Infrastructures
• · Experienced in deploying Load Balancers, High Available Server Clusters, and Disaster Recovery solutions to ensure business continuity

• Computer and laptop repair
• Setup CCTV cameras
• Build and install any linux server
• Setup computer network and provide complete diagram
• Provide best solutions on each client’s issue
• Maintain networks on clients office
• Conduct home service if needed
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Communicated regularly with customers concerning data exchange and technology integration.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.