Jaysonberg Sales
Calamba, Province Of Laguna
Summary
Results-driven Field Service Engineer specializing in technical diagnostics and root cause analysis. Conducts technical evaluations and dealer audits while delivering training to enhance technician performance. Collaborates with engineering and product development teams to improve products and resolve complex field issues. Utilizes Microsoft Office for efficient documentation and data analysis.
Overview
1
1
Language
3
3
Certifications
12
12
years of professional experience
Work History
Field Service Engineer
Sojitz Fuso Philippines Corp
06.2024 - Current
- Provide advanced technical support to dealers and service technicians for complex diagnostic, troubleshooting, and repair concerns.
- Assist dealer technicians who encounter difficulties during diagnosis, repair, or technical evaluations, ensuring timely and effective resolution.
- Participate in continuous improvement projects aimed at enhancing product reliability, serviceability, safety, and customer satisfaction.
- Provide technical feedback and recommendations based on field data, customer experiences, warranty claims, and service reports.
- Support the implementation of technical service bulletins, engineering changes, and corrective action programs.
- Develop and deliver technical training programs to improve technician competency, product knowledge, and service quality.
Service Field Technical
Sojitz Geely Auto Philippines Corp
04.2022 - 06.2024
- Conduct on-site and remote technical evaluations when technical evaluations when they encounter difficulties or are unable to complete assessments independently.
- Deliver technical training and coaching to dealer technicians to improve product knowledge, diagnostic skills, and repair quality.
- Support the implementation of service procedures, technical bulletins, and quality improvement initiatives.
- Deliver technical training and coaching to dealer technicians to improve product knowledge, diagnostic skills, and repair quality.
- repare technical reports and recommendations based on field evaluations and service findings.
Field Service Coordinator
Yamaha Motor Manufacturing
05.2018 - 11.2019
- Monitor and verify technical compliance of field service activities performed by dealers and service centers.
- Assist technicians in performing technical evaluations by providing guidance, troubleshooting support, and technical expertise when evaluation challenges arise.
- Coordinate with dealers, service teams, and management regarding technical concerns and compliance requirements.
- Maintain records of audits, evaluations, compliance findings, and training activities.
- Organize and facilitate technical training programs for technicians and dealer personnel.
Service Advisor - Service Department
Ford Company
05.2017 - 07.2018
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed service appointments and coordinated vehicle repairs to optimize workflow efficiency.
- Collaborated with technicians to ensure timely updates and accurate service recommendations.
- Maintained detailed records of customer interactions, contributing to improved service processes.
Service Quality Control
Honda Cars
01.2015 - 06.2016
- Monitored service quality metrics to ensure compliance with industry standards and customer expectations.
- Conducted regular audits to identify service gaps and implemented corrective measures effectively.
- Support continuous improvement initiatives aimed at enhancing service quality, reliability, and customer satisfaction.
- Perform detailed inspections and quality assessments of completed service and maintenance activities.
- Verify that all work is completed in compliance with technical standards, operational procedures, and safety requirements.
Service Technician
Honda Cars
07.2014 - 01.2015
- Diagnosed vehicle issues using advanced diagnostic tools, enhancing service accuracy and efficiency.
- Performed routine maintenance and repairs on vehicles, ensuring optimal performance and safety.
- Collaborated with team members to streamline service processes, improving workflow and customer satisfaction.
- Assisted in inventory management by tracking parts and supplies, supporting operational readiness.
Education
Bachelor of Science - Criminology
University of Perpetual Help System
Calamba, Province Of Laguna, Philippines 04.2001 -
Batchelor of Technical Teaching & Education (BTTE) - Automotive Technologies
Don Bosco College
Calamba, Province Of Laguna, Philippines 04.2001 -
Skills
Technical Diagnostics and Troubleshooting
Root Cause Analysis
Failure analysis
Product Performance Evaluation
Field Service Management
Field Service Safety
Equipment Maintenance
Compliance auditing
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
3RD NHC Dealer Competition
Timeline
Field Service Engineer
Sojitz Fuso Philippines Corp
06.2024 - Current
Service Field Technical
Sojitz Geely Auto Philippines Corp
04.2022 - 06.2024
Honda Safety Driving Course
10-2018
Field Service Coordinator
Yamaha Motor Manufacturing
05.2018 - 11.2019
Service Advisor - Service Department
Ford Company
05.2017 - 07.2018
Noise Vehicle Harshness
02-2016
3RD NHC Dealer Competition
10-2015
Service Quality Control
Honda Cars
01.2015 - 06.2016
Service Technician
Honda Cars
07.2014 - 01.2015
Batchelor of Technical Teaching & Education (BTTE) - Automotive Technologies
Don Bosco College
04.2001 -
Bachelor of Science - Criminology
University of Perpetual Help System
04.2001 -