Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayson Arwin Angelo Valdez Ganzon

Davao City, Province Of Davao Del Sur

Summary

Dynamic leader with a proven track record at Kaizen-Power BPO Services, adept in operations management and staff supervision. Excelled in decision-making, coaching, and mentoring, significantly enhancing team performance. Skilled in coordinating daily operations and shift scheduling, consistently achieving targets. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

15
15
years of professional experience

Work History

Shift Manager

Kaizen-Power BPO Services
06.2018 - Current

Customer Service Representative

Teleperformance
06.2017 - 05.2018

Customer Service Representative

Iqor
10.2016 - 04.2017

Customer Service Representative

VXI Global
06.2015 - 01.2016

Customer Service Representative

LeadGen Contact Corporation
07.2013 - 05.2015

Service Crew Member

Jolibee Restaurant
03.2011 - 06.2013

Service Crew Member

Minute Burger
04.2010 - 01.2011

Education

Bachelor of Arts - Major in Language - 2nd Yr. Undergrad

USEP
Davao City, Province Of Davao Del Sur, Philippines

Skills

  • Decision-making
  • Delegating work
  • Staff training and onboarding
  • Schedule management
  • Operations management
  • Performance reviewing
  • Problem-solving
  • Staff supervision
  • Coaching and mentoring
  • Shift scheduling
  • Coordinating daily operations

Timeline

Shift Manager

Kaizen-Power BPO Services
06.2018 - Current

Customer Service Representative

Teleperformance
06.2017 - 05.2018

Customer Service Representative

Iqor
10.2016 - 04.2017

Customer Service Representative

VXI Global
06.2015 - 01.2016

Customer Service Representative

LeadGen Contact Corporation
07.2013 - 05.2015

Service Crew Member

Jolibee Restaurant
03.2011 - 06.2013

Service Crew Member

Minute Burger
04.2010 - 01.2011

Bachelor of Arts - Major in Language - 2nd Yr. Undergrad

USEP

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Jayson Arwin Angelo Valdez Ganzon