Jayson Pancho
Davao City, Province Of Davao Del Sur
Summary
Results-driven professional with experience in customer service and logistics. Known for reliability and effective communication, successfully managing schedule changes and client preferences to enhance overall satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Personal Driver
Private
Davao City, Province Of Davao Del Sur, Philippines
06.2022 - 02.2024
- Navigated diverse routes efficiently, ensuring timely arrivals for clients.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Communicated effectively with clients to accommodate schedule changes and preferences.
- Implemented safety protocols to enhance passenger comfort and security during travel.
Call Center Representative
Teleperformance
Davao City, Province Of Davao Del Sur, Philippines
05.2020 - 01.2021
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and engagements.
- Documented customer interactions thoroughly, facilitating seamless communication across teams.
- Assisted in training new representatives, improving onboarding processes and knowledge retention.
- Managed escalated calls professionally, de-escalating situations while maintaining positive customer relationships.
Technician
Krispy Kreme Doughnuts Inc
Davao City, Province Of Davao Del Sur, Philippines
03.2017 - 02.2018
- Maintained quality control standards by inspecting finished products for consistency and presentation.
- Trained new team members on equipment operation and safety protocols, enhancing team productivity.
- Contributed to continuous improvement initiatives focused on reducing waste and optimizing resource use.
Production Specialist
Krispy Kreme Doughnuts Inc
Davao City, Province Of Davao Del Sur, Philippines
05.2014 - 06.2017
- Operated production machinery to ensure efficient doughnut manufacturing processes.
- Monitored quality control standards, maintaining product consistency and safety compliance.
- Collaborated with team members to optimize workflow and reduce downtime on the production line.
- Trained new employees on equipment usage and operational procedures for enhanced productivity.
Education
Business Administration
Holy Cross of Davao College
Davao City, Province Of Davao Del Sur, Philippines04-2012
High School Diploma -
Daniel R. Aguinaldo National High School
Davao City, Province Of Davao Del Sur, Philippines03-2011
Skills
- Computer literate
- Vehicle inspection
- Driving etiquette
- Computers and electronics
- Customer service
Additional Information
PERSONAL PARTICULAR:
Nickname: Jay
Birthday: Sept. 11,1993
Age: 31
Height: 162 cm.
Weight: 70 kg
Status: Single
Nationality: Filipino
Language: English & Filipino
Timeline
Personal Driver
Private
06.2022 - 02.2024
Call Center Representative
Teleperformance
05.2020 - 01.2021
Technician
Krispy Kreme Doughnuts Inc
03.2017 - 02.2018
Production Specialist
Krispy Kreme Doughnuts Inc
05.2014 - 06.2017
Business Administration
Holy Cross of Davao College
High School Diploma -
Daniel R. Aguinaldo National High School