Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Jayson Pancho

Jayson Pancho

Davao City, Province Of Davao Del Sur

Summary

Results-driven professional with experience in customer service and logistics. Known for reliability and effective communication, successfully managing schedule changes and client preferences to enhance overall satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Personal Driver

Private
Davao City, Province Of Davao Del Sur, Philippines
06.2022 - 02.2024
  • Navigated diverse routes efficiently, ensuring timely arrivals for clients.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
  • Communicated effectively with clients to accommodate schedule changes and preferences.
  • Implemented safety protocols to enhance passenger comfort and security during travel.

Call Center Representative

Teleperformance
Davao City, Province Of Davao Del Sur, Philippines
05.2020 - 01.2021
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and engagements.
  • Documented customer interactions thoroughly, facilitating seamless communication across teams.
  • Assisted in training new representatives, improving onboarding processes and knowledge retention.
  • Managed escalated calls professionally, de-escalating situations while maintaining positive customer relationships.

Technician

Krispy Kreme Doughnuts Inc
Davao City, Province Of Davao Del Sur, Philippines
03.2017 - 02.2018
  • Maintained quality control standards by inspecting finished products for consistency and presentation.
  • Trained new team members on equipment operation and safety protocols, enhancing team productivity.
  • Contributed to continuous improvement initiatives focused on reducing waste and optimizing resource use.

Production Specialist

Krispy Kreme Doughnuts Inc
Davao City, Province Of Davao Del Sur, Philippines
05.2014 - 06.2017
  • Operated production machinery to ensure efficient doughnut manufacturing processes.
  • Monitored quality control standards, maintaining product consistency and safety compliance.
  • Collaborated with team members to optimize workflow and reduce downtime on the production line.
  • Trained new employees on equipment usage and operational procedures for enhanced productivity.

Education

Business Administration

Holy Cross of Davao College
Davao City, Province Of Davao Del Sur, Philippines
04-2012

High School Diploma -

Daniel R. Aguinaldo National High School
Davao City, Province Of Davao Del Sur, Philippines
03-2011

Skills

  • Computer literate
  • Vehicle inspection
  • Driving etiquette
  • Computers and electronics
  • Customer service

Additional Information

PERSONAL PARTICULAR:

Nickname: Jay

Birthday: Sept. 11,1993

Age: 31

Height: 162 cm.

Weight: 70 kg

Status: Single

Nationality: Filipino
Language: English & Filipino

Timeline

Personal Driver

Private
06.2022 - 02.2024

Call Center Representative

Teleperformance
05.2020 - 01.2021

Technician

Krispy Kreme Doughnuts Inc
03.2017 - 02.2018

Production Specialist

Krispy Kreme Doughnuts Inc
05.2014 - 06.2017

Business Administration

Holy Cross of Davao College

High School Diploma -

Daniel R. Aguinaldo National High School
Jayson Pancho