Jayson Pacleb

Ensured efficient management of doctor and patient calendars to optimize scheduling. Executed inbound and outbound calls, assisting in various administrative duties. Supervised medical records administration, upholding strict confidentiality and accuracy. Handled superbill generation and invoicing to improve billing processes.

• Provided exceptional assistance during busy periods or staff absences as needed, demonstrating adaptability and commitment to the practice''s success.
• Served as the first point of contact for patients, providing excellent customer service while addressing questions or concerns in a professional manner.
• Proactively addressed potential issues by identifying areas for improvement within the office workflow and implementing necessary changes.
• Utilized medical software systems effectively to manage patient records, appointment scheduling, and overall office organization efficiently.

• Managing all process and sheets of the company, saving customers, supervisor calls, admin access to all CRM and other tools

• Managing team for real estate business

• Coordinated cross-functional technical support workflows to streamline issue resolution, significantly improving response consistency and enhancing customer satisfaction metrics.