JAYSON MERCADO
VIRTUAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE
MACABEBE
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
AIRBNB
LIVERPOOL
01.2023 - Current
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 98%.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Customer Service Representative
TELETECH
San fernando
07.2021 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Beauty Advisor
COSMETICS UNLIMITED
MACABEBE
12.2017 - 06.2021
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Cosmetology - ASSOCIATES COURSE
06.2013 - 09.2013
Skills
Guest accommodations
Timeline
Guest Service Associate - AIRBNB
01.2023 - Current
Customer Service Representative - TELETECH
07.2021 - 07.2023
Beauty Advisor - COSMETICS UNLIMITED
12.2017 - 06.2021
DON HONORIO VENTURA TECHNOLOGICAL STATE UNIVERITY - Cosmetology, ASSOCIATES COURSE
06.2013 - 09.2013
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