Siteswan
JAYSON GALAN
Virtual Assistant
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Web Developer
Simple Web Pros
- Engaged with clients to plan and optimize site issues and queries.
- Create demo website using siteswan.com
Executive Assistant to the Chief Executive Officer
TRENDING NEWS HUB
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Lead Generation
LVK DIGITAL
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 30% sales profit increase
Executive Assistant to the Chief Executive Officer
LITTLE DOT SOLUTIONS LLC
- Analyzed established and existing processes to suggest methods for streamlining and improving operations.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Identified potential cost savings through focused financial analysis.
- Answered high volume of phone calls and email inquiries
Cold Caller
Hotel Technology Consultant
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 100 daily outbound calls to build partnerships and achieve sales quota
Outbound Sales Representative
EXACT CARE PHARMACY
12.2021 - 07.2022
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
Business Development Manager
HAULLA
09.2020 - 11.2021
- Calendar Management, Database Management, Report Generation, Email Marketing
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Hotel Reservation Specialist
Sitel
08.2019 - 09.2020
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Technical Support Representative
TELEPERFORMANCE
12.2018 - 09.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Technical Support Representative
Alorica
06.2016 - 06.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Education
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY -
ICCT Colleges Foundation Inc.
Cainta Rizal, Phillipines 06.2009 - 03.2013
Skills
Prospect targeting
Outbound and inbound calls
Sales proficiency
Administrative support
Report writing
Technical Support
Schedule & calendar planning
Software
Wix
Hubspot
Salesforce
Jira
Apollo
Notion
Propstream
Hootsuite
Timeline
Outbound Sales Representative
EXACT CARE PHARMACY
12.2021 - 07.2022
Business Development Manager
HAULLA
09.2020 - 11.2021
Hotel Reservation Specialist
Sitel
08.2019 - 09.2020
Technical Support Representative
TELEPERFORMANCE
12.2018 - 09.2019
Technical Support Representative
Alorica
06.2016 - 06.2018
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY -
ICCT Colleges Foundation Inc.
06.2009 - 03.2013
Web Developer
Simple Web Pros
Executive Assistant to the Chief Executive Officer
TRENDING NEWS HUB
Lead Generation
LVK DIGITAL
Executive Assistant to the Chief Executive Officer
LITTLE DOT SOLUTIONS LLC
Cold Caller
Hotel Technology Consultant