Jayson Bautista

JOB DESCRIPTION

Accurately encode mailbox renter records into the USPS Business Customer Gateway (BCG) ensuring all details are precise and protected.

Handle sensitive data in compliance with confidentiality guidelines.

Organize and manage files efficiently using Google Suite tools (Docs, Sheets, Forms.

Maintain an organized and up to date system for records and files.

Prioritize and complete tasks promptly to meet deadlines.

Identify, report and resolve any discrepancies or errors in data entry.

JOB DESCRIPTION

Troubleshoot customer issues, guide them through solutions, and answer technical questions about products or services.

Manage multiple chat conversations concurrently, prioritizing and resolving issues efficiently.

Achieve goals related to response time, customer satisfaction, and chat volume.

JOB DESCRIPTION

Handle emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations.

Contacting UPS/USPS carrier to get an update with the package of the customer.

Assisting customers with questions about chargers.

JOB DESCRIPTION

Encoding PO BOX

Attention to details

Encodes all the PO Box assigned

Ensure to achieve daily productivity target / quota