Jayson Azores
Finance And Accounting Professional | OTC| Billing Team Lead
Balayan, Province Of Batangas
Summary
Results-oriented BPO Professional with 17 years of extensive experience in collections management and customer service. Proven track record of consistently exceeding targets through strategic planning, team leadership, and client relationship management. Strong analytical skills coupled with effective communication abilities to negotiate and resolve complex financial situations. Seeking to leverage expertise in a challenging role to contribute to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Finance and Accounting Associate
SAP Philippines Inc
03.2021 - 04.2024
- Spearheaded the formation of a dedicated team of Collectors for a recently acquired startup,providing instrumental guidance on the comprehensive establishment of collections protocols.
- Played a pivotal role in the team's accomplishments, facilitating the seamless relocation of the entire collections process to Manila.
- Manage Key Account Receivables Portfolio ensuring that it meets the company's Service Level Agreement(SLA) and Key Performance Indicators (KPI)
- Collaborate with internal departments (e.g., customer service, sales) to resolve issues, update accounts, and prevent future delinquencies.
- Oversee the process of contacting and communicating with debtors to collect outstanding balances, negotiate payment plans, and resolve disputes
Cash Applications Specialist
SAP Philippines
03.2021 - 04.2024
- Reconciled daily cash receipts against bank deposits, maintaining accuracy of financial records and facilitating prompt identification of discrepancies.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts daily.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Credit and Collections
Schneider Electric
05.2019 - 11.2020
- Pioneer Credit and Collection for EAJ countries.
- Supervise the day-to-day collection operation for Key Business Accounts.
- Create and refine processes from scratch while enhancing existing ones to drive continuous improvement.
- Collaborate with local business unit leaders to streamline and optimize processes effectively.
- Conduct Face-to-face or virtual meetings with customers to address feedback, resolve disputes and address process gap.
- Collaborate closely with our Chief Financial Officer to drive business growth and achieve cash flow targets by making informed, timely decisions such as withholding deliveries to customers in cases where payment negotiations prove unsuccessful
Credit Controller/Collections Account Manager
Ingram Micro
11.2015 - 05.2019
- Manage Key Account portfolio for our Australia and New Zealand Operations
- Approve/decline customer orders based on current credit worthiness and established relationship.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Accounts Payable Analyst
Arvato Bertelsmann
05.2012 - 02.2015
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Assisted in cash flow management by forecasting weekly payments and managing funds allocation accordingly.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
Credit Controller/Collections Account Manager
Arvato Bertelsmann
04.2010 - 10.2011
- Manage Key Accounts Receivables Portfolio for a leading Search engine Company
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Reviewed customer accounts for compliance with repayment obligations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Collections Agent
Accenture
04.2010 - 10.2011
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Technical Support Representative
Accenture
06.2007 - 04.2010
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Diagnosed and troubleshot hardware, software and DSL/Internet issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Bachelor of Arts - English
Somascan Fathers Seminary
Lubao, Province Of Pampanga, Philippines 04.2001 -
Skills
Credit analysis
Accounts receivable management
Effective Communication
Account Reconciliation
Debt Negotiation
Collections
Team Oversight
Written Communication
Aging reports analysis
Attention to Detail
Timeline
Finance and Accounting Associate
SAP Philippines Inc
03.2021 - 04.2024
Cash Applications Specialist
SAP Philippines
03.2021 - 04.2024
Credit and Collections
Schneider Electric
05.2019 - 11.2020
Credit Controller/Collections Account Manager
Ingram Micro
11.2015 - 05.2019
Accounts Payable Analyst
Arvato Bertelsmann
05.2012 - 02.2015
Credit Controller/Collections Account Manager
Arvato Bertelsmann
04.2010 - 10.2011
Collections Agent
Accenture
04.2010 - 10.2011
Technical Support Representative
Accenture
06.2007 - 04.2010
Bachelor of Arts - English
Somascan Fathers Seminary
04.2001 -
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