Jayson Ayala
Consumer Postpaid Voice - Customer Service Representative - Tech Support
Quezon City, Metro Manila
Summary
Dedicated customer service representative with proven skills in problem resolution and client relations. Committed to enhancing customer satisfaction through active listening and effective communication.
Overview
1
1
Language
2
2
Certificates
7
7
years of professional experience
Work History
Customer Service Representative
Alorica Philippines Inc.
09.2023 - Current
- Resolved customer inquiries and complaints efficiently through various communication channels.
- Collaborated with team members to enhance service delivery and problem-solving strategies.
- Monitored service quality standards to ensure compliance with company policies and procedures.
- Provided training and support to new representatives, improving onboarding experience and knowledge retention.
- Analyzed customer feedback to identify trends, contributing to process improvements and service enhancements.
- Implemented best practices for customer engagement, resulting in increased satisfaction rates among clientele.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Project Based Marketer
Athena Online Marketing
04.2021 - 08.2023
- Developed and executed targeted digital marketing campaigns to enhance brand visibility.
- Analyzed market trends and customer insights to inform strategic decision-making.
- Led cross-functional teams in launching product promotions, improving collaboration and outcomes.
- Optimized content for SEO, significantly increasing organic search traffic and engagement.
Liaison Officer
JC Excellente Christian Academy
05.2019 - 04.2021
- Facilitated communication between administration and families to enhance community engagement.
- Organized and led informational sessions for parents, promoting student support resources.
- Coordinated events to foster relationships among staff, students, and the local community.
- Developed outreach strategies to improve enrollment and retention rates effectively.
Education
Bachelor of Science - Biology
Colegio De San Gabriel Arcangel Inc.
San Jose Del Monte, Province Of Bulacan, Philippines 04.2001 -
Skills
Customer service
Complaint handling
Call management
Relationship building
Follow-up skills
Product knowledge
Active listening
Conflict resolution
Problem resolution
Relationship building
Computer proficiency
Critical thinking
Product knowledge
Certification
[CPV Tech Support] Training - [10 days]
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
[CPV Tech Support] Training - [10 days]
01-2024
[CPV Tech Support, [Alorica Centris] - [80 hrs]
01-2024
Customer Service Representative
Alorica Philippines Inc.
09.2023 - Current
Project Based Marketer
Athena Online Marketing
04.2021 - 08.2023
Liaison Officer
JC Excellente Christian Academy
05.2019 - 04.2021
Bachelor of Science - Biology
Colegio De San Gabriel Arcangel Inc.
04.2001 -