Hiking
Jayson Arenas
Bachelor Of Science In Social Work
Cabanatuan City
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Human Resources Officer
E. Cakeland Food and Pastries Inc.
Cabanatuan City
09.2021 - Current
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Coordinated employee placements and administrative details.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Restaurant Manager
iKItchen Inc.
Cabanatuan City
05.2019 - 08.2021
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Training Officer
The Moment Group
Quezon City
04.2018 - 04.2019
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Trained and mentored new personnel hired to fulfill various roles.
- Created and oversaw training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Head Cashier/Salad Artist
Specialty Food Retailers Inc.
Bonifacio Global City Taguig
05.2015 - 02.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Managed staffing levels to provide optimal support for cash register operations.
- Led cashiers and associates in providing thoughtful customer service.
Marketing Manager
Mariel Food Corporation/McDonalds Philippines
Cabanatuan city
05.2012 - 01.2014
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Education
Bachelor of Science - Social Sciences
Wesleyan University Philippines
Cabanatuan City Philippines 06.2010 - 04.2014
Skills
Organizational Development
Recruitment
Quality assurance
Labor agreements
Family outreach
Performance evaluation
Compensation and benefits
Interests
Affiliations
- National Association of Social Workers
Timeline
Senior Human Resources Officer
E. Cakeland Food and Pastries Inc.
09.2021 - Current
Restaurant Manager
iKItchen Inc.
05.2019 - 08.2021
Training Officer
The Moment Group
04.2018 - 04.2019
Head Cashier/Salad Artist
Specialty Food Retailers Inc.
05.2015 - 02.2018
Marketing Manager
Mariel Food Corporation/McDonalds Philippines
05.2012 - 01.2014
Bachelor of Science - Social Sciences
Wesleyan University Philippines
06.2010 - 04.2014