JAYSEL PONCE

Do outbound calls and check if prior authorization or precertification is required by member's insurance plan.

Check member's medical records and do a pre-call analysis before doing outbound calls and making sure all relevant clinical information will be provided to the payer.

All relevant clinical information will be submitted verbally, through their website or portal or by faxing if precertification is required.

Making sure all escalation or urgent tasks are process urgently to avoid delay of patient care.

Making sure all tasks are process efficiently.

Verifying precertification requirement via portal, phone or by faxing.

Assist taxpayers with their tax issues and do outbound calls in following up all necessary documents.

Assist taxpayers through emails and texts and ensure they file all the missing years they haven’t file.

Respond to taxpayers and follow up on all the documents necessary to move forward and provide the best resolution with their tax issues.

Responds to customer queries in a timely and accurate way via email or live chat.

Identifying customer needs and resolve it right away.

Responds to all email escalations efficiently.

Process cancellations and refunds if customer requested.

Assist customers of their cable and internet problems through chat. Resolve customer internet issues and cable by doing some troubleshooting steps and also do upselling of their plans.

Assist in resolving email and log in issues.

Respond to inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and process intake.

Listen and analyze customer calls to understand what the customer needs & how to resolve their issues.

Provide guidance to resolve any issues to achieve a high level of customer satisfaction and advocacy.

To receive or greet any visitors and answer telephone calls.

Answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting & handing out mail, answering calls on multi-line telephones, encoding & bookkeeping.