JAYSAMAE DE PAZ
Lapu-Lapu City, Province Of Cebu
Summary
Diligent Customer Solutions Representative with solid background in addressing customer needs and resolving issues efficiently.
Successfully managed customer inquiries and provide tailored solutions to enhance satisfaction . Demonstrated ability to navigate complex systems and displayed strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Solutions Representative
Synchrony Global Services Philippines Inc.
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved credit bureau disputes with facts, resulting in increased loyalty and repeat business.
- Handled escalated disputes efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Teleperformance Philippines
03.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Coordinator of Non Government Organization
Tinabilan Bayanihan Association
09.2020 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service Representative
Convergys Philippines Inc.
08.2017 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Elementary Education
Palompon Institute of Technology
Palompon, Province Of Leyte , Philippines 04.2001 -
Bachelor of Science - Medical Laboratory Science
St. Scholastica College of Tacloban
Tacloban City, Province Of Leyte , Philippines 04.2001 -
Skills
- Organization
- Goal setting and achievement
- Client retention strategies
- Spreadsheet tracking
- Reporting and documentation
Timeline
Customer Solutions Representative
Synchrony Global Services Philippines Inc.
09.2022 - Current
Customer Service Representative
Teleperformance Philippines
03.2022 - 07.2022
Coordinator of Non Government Organization
Tinabilan Bayanihan Association
09.2020 - 02.2022
Customer Service Representative
Convergys Philippines Inc.
08.2017 - 07.2018
Bachelor of Science - Elementary Education
Palompon Institute of Technology
04.2001 -
Bachelor of Science - Medical Laboratory Science
St. Scholastica College of Tacloban
04.2001 -
Similar Profiles
Alfredo MojarAlfredo Mojar
Customer Service Representative at Synchrony Global Services Philippines, IncCustomer Service Representative at Synchrony Global Services Philippines, Inc
JAKE ANDREW P. INOCJAKE ANDREW P. INOC
Collections Representative at Synchrony Global Services Philippines INC.Collections Representative at Synchrony Global Services Philippines INC.
Melanie MulletMelanie Mullet
Customer Service Representative at Synchrony Global Services Philippines Inc.Customer Service Representative at Synchrony Global Services Philippines Inc.