JAY ROSE FUENTES
Iloilo City, Province of Iloilo
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Benby Enterprises
Iloilo City, Province Of Iloilo, Philippines
01.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled high-volume calls while maintaining service quality and customer satisfaction.
- Collaborated with team members to streamline processes and improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Office Assistant
CHEMPHIL INC.
AJUY ILOILO
08.2023 - 12.2023
- Facilitated efficient procurement and inventory management of office supplies to support operational needs.
- Managed scheduling of meetings, appointments, and travel arrangements to optimize time efficiency.
- Organized and maintained filing systems to facilitate efficient retrieval of documents.
- Executed data entry tasks while ensuring information accuracy in databases.
Education
Information Technology
Northern Iloilo State University
Batad Viejo Batad Iloilo07-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication
- Team Work
Languages
English
Tagalog
Age
26
Birthday
February 11 2000
Birthplace
Tabugon Carles Iloilo
Certification
- Sport Award
- Academic Award
- Leadership Award
- Loyalty Award
- I lead training 2018
- SENATORIAL ELECTION TECHNICIAN 2019
- Sport captain in Volleyball & Baseketball
- Certificate of appreciation Best in Attendance in BENBY ENTERPRISE
Timeline
Customer Service Representative
Benby Enterprises
01.2024 - 01.2026
Office Assistant
CHEMPHIL INC.
08.2023 - 12.2023
Information Technology
Northern Iloilo State University