Summary
Overview
Work History
Education
Skills
Timeline
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Jayrald Tecling

Mandaue City, Province Of Cebu

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

9
9
years of professional experience

Work History

Team Leader

Accenture Inc.
04.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Assisted in recruitment to build team of top performers.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

Customer Service Associate

Accenture Inc.
08.2016 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Education

Bachelor of Science - Marine Engineering

University of Visayas
Dionisio Jakosalem St., Cebu City
03-2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Analytical thinking
  • Quality improvement
  • Mentoring
  • Coaching

Timeline

Team Leader

Accenture Inc.
04.2023 - Current

Customer Service Associate

Accenture Inc.
08.2016 - 03.2023

Bachelor of Science - Marine Engineering

University of Visayas

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Jayrald Tecling