JAY PLE LINUEL BARLAAN

• Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
• Directed and managed banquet functions for 1000-person event.
• Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
• Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
• Provided exceptional customer service by promptly addressing guest concerns or request during events.

• Managed food and beverage inventory for banquet department

reducing waste and maintaining cost control.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Manage multiple design projects simultaneously ensuring timely delivery within budget constraints.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Increased client satisfaction consistently delivering tailored event designs that exceeded expectations.
• Produced high quality mockups for client approval during the iterative design process saving time on revisions later down the line.

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.