Jaypee Chan
Quezon St. Panganiban Gubat Sorsogon City,Philippines
Summary
Dedicated Bar Waiter with extensive experience in delivering attentive service and fostering positive guest interactions. Expert in managing high-volume service, ensuring accurate order fulfilment, and maintaining cleanliness. Proficient in engaging customers, upselling products, and processing cash transactions efficiently. Committed to enhancing guest experiences and supporting team efforts during busy shifts.
Overview
16
16
years of professional experience
Work History
Bar Waiter
Silversea
12.2018 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served drinks with care and attention, avoiding spillages and maintaining quality presentation for service.
- Provided detailed recommendations on beverages and cocktails, based on individual preferences and dietary requirements.
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Kept customer service areas spotlessly clean and tidy, enhancing hygiene standards and maintaining a professional bar appearance.
- Assisted customers with special needs by providing tailored support and guidance.
Deck steward
Silversea
08.2017 - 11.2018
Service Assistance
Silversea
12.2015 - 04.2017
Waiter
Villa Caceres Hotel
11.2014 - 03.2015
Bell Man
Villa Caceres Hotel
05.2014 - 11.2014
Room Attendant
Villa Caceres Hotel
11.2013 - 11.2014
OJT
Columbian Motors Corp
07.2010 - 11.2014
Education
Diploma of Higher Education - Hotel and Restaurant Services
ACLC Sorsogon City
Sorsogon City01-2013
Diploma of Higher Education - Bachelor of technology major in Electronics
Sorsogon State College
Sorsogon City01-2011
Skills
- Beverage service
- Cocktail preparation
- Menu knowledge
- Drink presentation
- Order management
- Point of sale
- Food safety
- Team coordination
- Upselling techniques
- Shift reliability
- Customer service
- Positive disposition
Timeline
Bar Waiter
Silversea
12.2018 - Current
Deck steward
Silversea
08.2017 - 11.2018
Service Assistance
Silversea
12.2015 - 04.2017
Waiter
Villa Caceres Hotel
11.2014 - 03.2015
Bell Man
Villa Caceres Hotel
05.2014 - 11.2014
Room Attendant
Villa Caceres Hotel
11.2013 - 11.2014
OJT
Columbian Motors Corp
07.2010 - 11.2014
Diploma of Higher Education - Hotel and Restaurant Services
ACLC Sorsogon City
Diploma of Higher Education - Bachelor of technology major in Electronics
Sorsogon State College