Jaymie Rick Camaongay
Customer Support Specialist
CAGAYAN DE ORO CITY,MISAMIS ORIENTAL
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Pronexis
Salt Lake, Utah
01.2021 - 07.2021
- Setting up appointments for various home improvement brands in the US and Canada.
- Making sure that the client's concern, complaint, and recommendations are properly noted.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
Senior Process Executive
Cognizant
Cebu City, Philippines
01.2020 - 07.2020
- Audited records on regular basis to ensure accuracy and completeness of all files.
- Corrected incomplete files by contacting appropriate personnel and tenaciously following up resolution.
- Ensured all patient records were promptly and accurately processed.
- Handling all incoming/outgoing calls of the call center.
Customer Care Specialist
Eperformax
Cebu City, Philippines
07.2019 - 12.2019
- Identify case issues and evidence needed, based on the analysis of charges and complaints.
- Research, document, rate, or select alternatives for the best phone plan for the client.
- Assist customers with special billing requests.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Specialist/Coach
Teleperformance
11.2016 - 05.2019
- Facilitated product training that translates into results.
- Equipped new hires with the necessary skills to be successful in operations.
- Provides expert solutions to customer's banking needs.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Education
Xavier University
BS - Psychology
Ateneo de Cagayan
06.2007 - 03.2012
Skills
Customer Service
undefinedTimeline
Sales Associate
Pronexis
01.2021 - 07.2021
Senior Process Executive
Cognizant
01.2020 - 07.2020
Customer Care Specialist
Eperformax
07.2019 - 12.2019
Customer Service Specialist/Coach
Teleperformance
11.2016 - 05.2019
BS - Psychology
Ateneo de Cagayan
06.2007 - 03.2012
Xavier University
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