JAYMELOU DIOQUINO
NORTH COTABATO
Summary
Dynamic Branch Manager with a proven track record at PAGASA PHILIPPINES FINANCE CORPORATION, enhancing customer satisfaction and streamlining operations for efficiency. Expert in branch operations management and fostering customer relationships, with a knack for decision-making and team supervision. Achieved objectives through effective leadership and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Branch Manager
PAGASA PHILIPPINES FINANCE CORPORATION
05.2018 - 06.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Education
Bachelor of Science - DEVELOPMENT MANAGEMENT
UNIVERSITY OF SOUTHERN MINDANAO
06-2017
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Client relationship management
- Verbal/written communication
- Decision-making
- Friendly
- Public speaking
Timeline
Branch Manager
PAGASA PHILIPPINES FINANCE CORPORATION
05.2018 - 06.2024
Bachelor of Science - DEVELOPMENT MANAGEMENT
UNIVERSITY OF SOUTHERN MINDANAO
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