JAYMAR VISTAR
Santa Maria Bulacan,Metro Manila
Summary
Dynamic customer service professional with a proven track record in effectively addressing and resolving customer issues. Committed to leveraging extensive experience to contribute to team success and drive positive outcomes. Recognized for strong collaboration skills, adaptability, and a focus on continuous improvement, ensuring responsibilities are met with reliability and excellence. Eager to further develop talents and skills while making a meaningful impact in a challenging role.
Overview
15
15
years of professional experience
1
1
Language
Work History
Technical Specialist
Telus International
Vertis North
2022 - 2025
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Email Support Representative
Telus International
QUEZON CITY
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Kept accurate records of customer support interactions using defined methods and tools (Twilio).
Activations
Teleperformance/Telephilippines
QUEZON CITY
01.2017 - 01.2018
- Encode/programmed data using dos-based system. Internet optimization and data analysis.
- Resolved problems, improved operations, and provided exceptional service.
Bigpond
Teleperformance/Telephilippines
QUEZON CITY
01.2015 - 01.2017
- Handles internet connection issues both windows and Mac OS (Ipv6 & Ipv4 settings, Wi-Fi set-up and settings issues, Email troubleshooting (IMAP, POP, SMTP etc.). Browser issues (Google chrome, Microsoft Edge, internet explorer, etc. basic settings).
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Wireline
Teleperformance/Telephilippines
QUEZON CITY
01.2014 - 01.2015
- Handles landline faults, performs troubleshooting and organizing appointments for dispatching of technicians.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Customer Service Representatives
T-Mobile
QUEZON CITY
- Handles billing concerns and payments.
- Promotions and processing of phone upgrades, network troubleshooting such as device network issues (hotspot, email set-up, new device set-up both android and apple devices), sim activations and upselling.
Technical Support
T-Mobile
QUEZON CITY
- Perform network diagnostics and account health check, coverage mapping and ticket submission for network related issues.
- Improved customer satisfaction by providing timely and accurate technical support to field representatives.
- Increased client satisfaction by providing timely technical support for field systems issues.
Quality Assurance
T-Mobile
QUEZON CITY
- Provides real-time call insights based on call handling, product and process knowledge.
- Call monitoring/listening and performance evaluations.
- Provides agent feedback real-time / EOD reports through email and recommendations of what could’ve done better on the call.
- Directed teams, overseeing records, performance, and quality assurance.
Education
Bachelor of Science and Information Technology - Information Technology
University of Mindanao
Davao City01-2010
High School Diploma -
St. Ana National High School
Davao City01-2009
High School Diploma -
Osmeña Elementary School
Davao City01-2002
Skills
Computer Literate
Customer service
Problem-solving
Adaptability and flexibility
Data entry
PERSONAL BACKGROUND
- Date of Birth: August 13, 1990
- Age: 31
- Civil Status: Single
- Height: 5’4”
- Weight: 56 klg.
- Religion: Roman Catholic
Timeline
Activations
Teleperformance/Telephilippines
01.2017 - 01.2018
Bigpond
Teleperformance/Telephilippines
01.2015 - 01.2017
Wireline
Teleperformance/Telephilippines
01.2014 - 01.2015
Email Support Representative
Telus International
Technical Specialist
Telus International
2022 - 2025
Customer Service Representatives
T-Mobile
Technical Support
T-Mobile
Quality Assurance
T-Mobile
Bachelor of Science and Information Technology - Information Technology
University of Mindanao
High School Diploma -
St. Ana National High School
High School Diploma -
Osmeña Elementary School