Jaylyn Rose Diaz
Sales And Marketing Manager
Bogo City, Cebu
Summary
Experienced Sales and Marketing Manager with a demonstrated history of working in the insurance industry. Highly skilled in Customer Service, Order Processing, and Technical Writing
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Remote Sales and Marketing Manager
Wescan Insurance Brokers Inc.
Calgary
04.2019 - Current
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Managed sales promotions and marketing strategies on major social media sites.
Field Service Support
Lexmark International
Cebu City
06.2015 - 04.2019
- Established and maintained service schedules for several projects to help plan organize workload.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Communicated with clients and service providers to provide updates on work progress.
Customer Service Associate
Convergys Philippines Inc. (now Concentrix)
Cebu City
08.2012 - 06.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
Customer Service Representative
Qualfon
Cebu City
06.2010 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English
Mindanao State University- Iligan Institute of Technology
Iligan City, Philippines 05.2016 - 05.2010
Skills
Brand-building strategies
Rapport and relationship building
Business development and planning
CRM Management
Problem-Solving
Microsoft Products
Active Listening
Certification
Digital Marketing
Timeline
Elderly Caregiving
03-2023
Digital Marketing
02-2022
Remote Sales and Marketing Manager
Wescan Insurance Brokers Inc.
04.2019 - Current
Bachelor of Arts - English
Mindanao State University- Iligan Institute of Technology
05.2016 - 05.2010
Field Service Support
Lexmark International
06.2015 - 04.2019
Customer Service Associate
Convergys Philippines Inc. (now Concentrix)
08.2012 - 06.2015
Customer Service Representative
Qualfon
06.2010 - 08.2012