Jay Louie Dy
Davao City
Summary
Results-driven Sales Director with 8+ years of experience in B2B sales, operations, and client success within the BPO, tech, and connectivity industries. Proven track record in building high-performing teams, optimizing sales processes, and scaling operations. Strong communicator with experience leading cross-functional initiatives and working with global clients. Expertise in developing sales strategies, managing key accounts, and driving revenue growth.
Overview
9
9
years of professional experience
Work History
Sales Director / Account Manager
BSO
Davao City, Province Of Davao Del Sur, Philippines
05.2024 - Current
- Manage a global portfolio of existing clients in network infrastructure, crypto, finance, and gaming.
- Lead upselling, cross-selling, and service optimization strategies for major accounts.
- Create proposals, handle escalations, and ensure high client retention.
- Collaborate with technical teams to deliver tailored solutions (EPL/EVPL, ultra low latency, remote peering).
- Developed and implemented strategic sales plans to drive revenue growth across multiple markets.
Sales Director
Energy Smart Media
Remote
04.2023 - 05.2024
- Developed and executed sales strategies focused on solar lead generation services.
- Managed and coached remote sales teams to exceed sales KPIs.
- Built strong relationships with B2B and B2C customers and increased sales conversion rates.
- Oversaw contracts for clients and internal staff.
- Developed sales strategies to increase market share and drive revenue growth.
- Led cross-functional teams to enhance customer engagement and satisfaction initiatives.
- Mentored sales team members, fostering professional development and improving performance outcomes.
- Created comprehensive reports on lead generation performance metrics for stakeholder review.
Co-Founder
ABC Hiring (Staffing & Recruiting)
Remote
06.2023 - 02.2024
- Collaborated with internal recruiters to match candidates effectively with client job orders.
- Developed customized staffing solutions based on client needs, industry trends, and market demands.
- Managed key accounts and existing client relationships to ensure continued satisfaction and repeat business.
- Managed client accounts, ensuring alignment with staffing needs and recruitment goals.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Coordinated candidate sourcing and selection processes, improving time-to-fill metrics.
Senior Team Manager
EIMS (Tech Sales)
Davao City, Province Of Davao Del Sur, Philippines
03.2020 - 04.2023
- Led SDR teams supporting tech giants such as 8x8, Teradata, VMware, and Verizon.
- Created sales scripts, optimized outbound strategies, and ensured delivery of quality SQLs.
- Mentored team leads and agents across multiple regions including APAC and EMEA.
- Worked closely with campaign managers and stakeholders on performance reviews and sales results.
- Led cross-functional teams to enhance sales strategies and drive revenue growth.
- Mentored junior team members, fostering professional development and improving overall team performance.
- Established rapport with potential clients through cold calling efforts resulting in increased lead generation.
- Achieved consistent growth in lead generation through targeted email marketing campaigns.
- Exceeded sales targets consistently through effective lead generation, follow-ups, and closing techniques.
Property Manager
Poplar Homes
Remote
01.2019 - 03.2020
- Managed leasing, property showings, application screening, and lease generation.
- Handled client and tenant communications and resolved issues efficiently.
- Managed tenant relationships, ensuring satisfaction and prompt resolution of issues.
- Coordinated property maintenance schedules to enhance operational efficiency and minimize downtime.
- Established vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Retention Supervisor
Flatworld Solutions
Davao City, Province Of Davao Del Sur, Philippines
02.2017 - 01.2019
- Managed voice and non-voice CSRs for Microfocus campaigns.
- Ensured effective email, chat, and voice support operations and increased customer retention.
- Developed retention strategies to enhance customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas for service improvement.
- Trained team members on best practices in client engagement and support.
- Implemented data-driven approaches to monitor customer behavior trends.
Education
Bachelor of Science - Psychology
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines01.2017
Skills
- Sales Leadership & Pipeline Management
- B2B SaaS / Tech Sales
- Client Success & Account Management
- Sales Operations & Strategy
- Team Management & Coaching
- Outbound Prospecting (SDR/BDR)
- CRM Tools: HubSpot, Salesforce
- Communication & Presentation Skills
- Contract & Proposal Management
- Revenue growth
- Sales funnel management
- Deal closing
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 15% revenue growth.
- Collaborated with team of 4 in the development of Low-Latency Partnership.
- Achieved 115% Quarterly Performance by introducing new prospecting tools for Lead Generation tasks.
Languages
English
Advanced (C1)
Timeline
Sales Director / Account Manager
BSO
05.2024 - Current
Co-Founder
ABC Hiring (Staffing & Recruiting)
06.2023 - 02.2024
Sales Director
Energy Smart Media
04.2023 - 05.2024
Senior Team Manager
EIMS (Tech Sales)
03.2020 - 04.2023
Property Manager
Poplar Homes
01.2019 - 03.2020
Retention Supervisor
Flatworld Solutions
02.2017 - 01.2019
Bachelor of Science - Psychology
University of Mindanao
References
Available upon request., (Emmanuel Tagle, Keziah Melendez, Ronald Rodriguez)