Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jaylord Dayondon

Cebu City, Province of Cebu

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customer. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Concentrix
Cebu City
04.2023 - 04.2024
  • Exceeded performance metrics consistently, earning recognition as one of top performer within our team
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • I actively engage in managing a high volume of customer calls on a daily basis, typically ranging from 20 to 30 calls. Through effective communication and problem-solving skills, I consistently achieve a high success rate, resolving 80-90% of customer issues. This experience has honed my ability to think on my feet, remain calm under pressure, and provide efficient solutions to ensure customer satisfaction.
  • Responded proactively and positively to rapid change

Education

High School Diploma -

St.Elijah Christian Institute of Technology F Inc.
Carcar, Province Of Cebu, Philippines
08.2020 - 05.2022

Skills

Multitasking Abilities

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Additional Information

I am an easy-going and congenial individual with a strong sense of responsibility, coupled with excellent time management skills and a collaborative team spirit. Beyond my professional endeavors, I cultivate a diverse range of hobbies that enrich my life. I enjoy immersing myself in literature, exploring various genres of music, indulging in captivating movies, and delving into thought-provoking literature. Additionally, I am continuously engaged in expanding my knowledge and skills, including learning new programming languages and coding techniques.

Timeline

Customer Service Representative

Concentrix
04.2023 - 04.2024

High School Diploma -

St.Elijah Christian Institute of Technology F Inc.
08.2020 - 05.2022
Jaylord Dayondon