Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jay Jane Serino

Jay Jane Serino

Canonigo
Cebu City (Capital), Cebu

Summary

Dynamic operations supervisor with a proven track record at Newfold Digital, enhancing team productivity through effective coaching and streamlined processes. Skilled in customer service and project management, I consistently achieved high customer satisfaction while ensuring compliance with industry standards. Committed to fostering a collaborative workplace and developing talent for sustained success.

Overview

7
7
years of professional experience

Work History

Supervisor of Operations

Newfold Digital
11.2019 - Current
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.

Technical Support Representative

Convergys
10.2018 - 10.2019
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

No Degree - Business Management

Coursera
Global
04.2001 -

No Degree - Education

MyTEFL
Global
04.2001 -

Skills

Team development

Timeline

Supervisor of Operations

Newfold Digital
11.2019 - Current

Technical Support Representative

Convergys
10.2018 - 10.2019

No Degree - Business Management

Coursera
04.2001 -

No Degree - Education

MyTEFL
04.2001 -

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Jay Jane SerinoCanonigo