Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jaye Zamine Darrah Avenido

Caloocan City, Metro Manila,00

Summary

Motivated individual with strong communication, relationship-building, and active listening strengths. She demonstrates reliability and initiative in all tasks and is eager to learn and contribute positively to team objectives. Adaptable to new challenges and committed to achieving workplace success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Quezon City, Metro Manila, Philippines
05.2025 - 04.2026
  • Assisted customers with inquiries, ensuring timely resolution and satisfaction.
  • Maintained knowledge of products and services to assist customers accurately.
  • Adapted quickly to changes in policies or procedures, ensuring compliance at all times.
  • Engaged in continuous learning to improve product knowledge and service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Service Crew Member

McDonald's
Quezon City, Metro Manila, Philippines
03.2023 - 03.2025
  • Properly Trained at different store stations, Lobby and Counter
  • Guest Experience Leader (GEL) hosts party celebrations (Birthday, Gender Reveals, Christening, Surprise Parties, etc.)
  • Monitored inventory levels and communicated supply needs to management effectively.
  • Executed cash handling procedures accurately, ensuring balanced registers at shifts' end.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Education

Bachelor of Science - Business Accountancy

Holy Name University
Tagbilaran, Philippines
02-2023

High School Diploma -

University of San Carlos
Cebu City, Province Of Cebu, Philippines
06-2022

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Filing
  • Customer education
  • Retail store support

Timeline

Customer Service Representative

Concentrix
05.2025 - 04.2026

Service Crew Member

McDonald's
03.2023 - 03.2025

Bachelor of Science - Business Accountancy

Holy Name University

High School Diploma -

University of San Carlos
Jaye Zamine Darrah Avenido