Jay Elias Lunasco
Cebu City
Summary
Highly-qualified Process Trainer adept at showing technical leadership and developing training company-wide training courses. Motivated and engaging leader with unsurpassed work ethic and passion for driving performance improvements. Seeking to apply many years of industry experience to a challenging new position. Experienced process trainer dedicated to enhancing current training modules and developing new courses. Familiar with delivering instruction through a range of remote and on-site methods. Desiring to offer several years' experience to a growth-oriented position.
Overview
5
5
years of professional experience
Work History
Process Trainer
Cognizant Technology Solutions
03.2022 - Current
- Conducted classroom training to onboard new hires with the account, also provided all levels of diverse training via a variety of instructional methods as a way of refresher and upskill trainings based on client and Ops request. Coordinated with the support team across multiple locations to ensure consistency in process implementation. Suggested and offered specific training programs to help workers maintain or improve job skills based on TNA for a Business to Business Account
Process Trainer Apprentice
Cognizant Technology Solutions
08.2021 - 03.2022
- Conducted classroom and web-based new hire training, monitored trainee progress throughout the course of their program and provided additional support as needed for the same order taking retail account
Customer Service Representative
Cognizant Technology Solutions
02.2021 - 08.2021
- Assisted customers with product selection and ordering ensuring fast service without compromising call quality for an order taking Retail account
Customer Service Representative
Conduent Business Philippines
08.2019 - 02.2021
- Provided exceptional customer service to Service Provider and Nurses who are inquiring about Claims, Benefits, Dental and Authorization of customers for a Healthcare Insurance
Education
Bachelor of Science - Special Education
University of Antique
Sibalom, ANT05-2019
Skills
- Lectures and Discussions
- Excellent Communication
- Training material Preparation and Development
- Subject matter expertise
- Process Mapping
- Training delivery
- In depth knowledge of using Microsoft Word, Excel, Powerpoint, Visio as well as Canva
References
References available upon request.
Timeline
Process Trainer
Cognizant Technology Solutions
03.2022 - Current
Process Trainer Apprentice
Cognizant Technology Solutions
08.2021 - 03.2022
Customer Service Representative
Cognizant Technology Solutions
02.2021 - 08.2021
Customer Service Representative
Conduent Business Philippines
08.2019 - 02.2021
Bachelor of Science - Special Education
University of Antique
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