Hi, I’m
JAYE ARLITZ SALVADOR
Los Banos,LAG
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
14
years of professional experience
Work History
Company: Mr Appliance of Sioux Falls
Representative (CSR) /Executive Administrative Assistant
04.2023 - 03.2025
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Bookkeeper / Office Administrator.
IQor Philippines
Customer Service Representative
09.2017 - 11.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
The Results Companies
Fraud Analyst
01.2015 - 06.2017
Job overview
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
TechMahindra VCustomer
Customer Service Representative
11.2014 - 06.2015
Job overview
- Assisted customers with account issues
- Processed service requests and maintained CRM updates
- Worked in a fast-paced call center environment
- Process Orders
- Helping customers with there Delivery issues
Hoya Glass Disk Philippines, Inc
Production Encoder
01.2011 - 02.2012
Job overview
- Improved data accuracy by meticulously inputting information into the system.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Obtained scanned records and uploaded into database.
Education
Philippine Women’s UniversityCalamba, Laguna
from BS in Tourism
01-2012
Union College School of Integrated Preparatory Studies (UCSISanta Cruz, Province Of Laguna
High School Diploma
03-2009
Pagsawitan Elementary SchoolSta. Cruz, Laguna
01-2006
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Quality Assurance & Monitoring
- Strong Communication Skills
- Patience & Assertiveness
- Quick Learner & Detail-Oriented
Timeline
Representative (CSR) /Executive Administrative Assistant
Company: Mr Appliance of Sioux Falls
04.2023 - 03.2025
Customer Service Representative
IQor Philippines
09.2017 - 11.2022
Fraud Analyst
The Results Companies
01.2015 - 06.2017
Customer Service Representative
TechMahindra VCustomer
11.2014 - 06.2015
Production Encoder
Hoya Glass Disk Philippines, Inc
01.2011 - 02.2012
Philippine Women’s University
from BS in Tourism
Union College School of Integrated Preparatory Studies (UCSI
High School Diploma
Pagsawitan Elementary School
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