Jaydell V Hernandez
Account Specialist
Caloocan
Summary
Dynamic Customer Account Specialist with a proven track record at Alorica Ph, excelling in client retention and relationship development. Skilled in account administration and adept at multitasking, I consistently enhance customer satisfaction and drive engagement through tailored solutions and exceptional communication. Passionate about delivering results in fast-paced environments.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Customer Account Specialist
Alorica Ph
12.2022 - Current
- Assessed customer potential needs to deliver tailored recommendations.
- Gathered and evaluated data to enhance understanding of consumer behavior.
- Ensured timely payments and recovered delinquent accounts through customized payment plans.
- Engaged with approximately number clients daily to identify needs and convey product value.
- Monitored and managed orders to ensure timely and successful delivery of merchandise to customers.
- Analyzed and evaluated campaigns to assess effectiveness and inform future adjustments.
- Utilized software tools to maintain accurate records related to inventory and account notes.
- Documented customer interactions to guarantee prompt follow-up on unresolved issues.
- Delivered exceptional support during high call volume periods, maintaining quality service under pressure.
Floor Manager
Beans M Creams Café, Just for Maaking (PvT) Ltd
07.2020 - 10.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Shift Supervisor
Gloria Jeans Coffee Brew & Feast
06.2019 - 06.2020
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Store Manager
Makai By The Beach Brew & Feast
06.2019 - 06.2020
- Led daily operations, ensuring optimal staffing and customer service standards.
- Developed training programs to enhance team performance and product knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Enhanced customer engagement through community events and promotional activities.
- Managed conflict resolution effectively, maintaining a positive work environment for staff and customers.
Barista/Purchasing Head/Ass. Store Manager
Speciality Coffee Shop
06.2018 - 01.2019
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and taste.
- Managed daily inventory of coffee beans and supplies, minimizing waste and optimizing stock levels.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Provided exceptional customer service, resolving complaints promptly to ensure satisfaction and loyalty.
Barista/Shift Supervisor
The Coffee Bean and Teal Leaf Phil’s
03.2016 - 12.2017
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas in product knowledge and operational procedures.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Implemented efficient workflow processes, improving overall team performance during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
Bar Personnel/Dining Head
The French Baker
06.2015 - 01.2016
Cold & Hot Kitchen Apprentice/Buffet Personnel/Housekeeping Personnel/Steward Personnel
Waterfront Pavilion Hotel & Casino
11.2014 - 02.2015
- Practicum 2 On The Job Training
- Assisted in daily hotel operations, ensuring high-quality guest experiences.
- Supported event coordination by setting up venues and managing logistics.
- Managed inventory control processes, maintaining accurate stock levels for supplies.
- Implemented efficient cleaning protocols, improving overall hygiene standards throughout the hotel.
Bar Personnel/Dining Staff
Kingbee Chinese Restaurant
04.2014 - 06.2014
- Practicum 2 On The Job Training
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Antipolo City01.2015
High School Diploma -
Saviour School
Antipolo City01.2011
City Covenant Academy Inc
Antipolo City01.2007
Skills
Client retention strategies
Industry expertise
Customer relationship development
Client engagement
Account administration
Account updating
Point-of-sale system
Organization skills
Teamwork and collaboration
Multitasking
Excellent communication
Active listening
Adaptability and flexibility
References
Available Upon Request.
SEMINARS
- Hotel Familiarization Seminar | 26 October 2013 EDSA Shangri La, Mandaluyong City.
- Exploring the Different Shades of Food and Beverage Practices and Trends Seminar | 5 & 6 March 2013 Our Lady of Fatima University, Antipolo City.
- Hotel Management Suite (Folio plus Module) | March 2013 Our Lady of Fatima University, Antipolo City.
- Flair Tending and Food Handling Seminar; Art Attack: Art through Flaring and Food Handling | 23 January 2013 Our Lady of Fatima University, Antipolo City.
- Hotel Familiarization and Housekeeping Seminar | 29 & 30 October 2012 Hotel Supreme Baguio, Baguio, City.
DECLARATION
I hereby certify that the details furnished above are true and accurate to the best of my knowledge.
Timeline
Customer Account Specialist
Alorica Ph
12.2022 - Current
Floor Manager
Beans M Creams Café, Just for Maaking (PvT) Ltd
07.2020 - 10.2021
Shift Supervisor
Gloria Jeans Coffee Brew & Feast
06.2019 - 06.2020
Store Manager
Makai By The Beach Brew & Feast
06.2019 - 06.2020
Barista/Purchasing Head/Ass. Store Manager
Speciality Coffee Shop
06.2018 - 01.2019
Barista/Shift Supervisor
The Coffee Bean and Teal Leaf Phil’s
03.2016 - 12.2017
Bar Personnel/Dining Head
The French Baker
06.2015 - 01.2016
Cold & Hot Kitchen Apprentice/Buffet Personnel/Housekeeping Personnel/Steward Personnel
Waterfront Pavilion Hotel & Casino
11.2014 - 02.2015
Bar Personnel/Dining Staff
Kingbee Chinese Restaurant
04.2014 - 06.2014
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
High School Diploma -
Saviour School
City Covenant Academy Inc