Jaydell Hernandez

• Support patient intake processes by ensuring accurate documentation and efficient appointment scheduling.

• Collaborate with healthcare providers to coordinate patient care plans and follow-up appointments.

• Assist in medication administration and monitor patients' vital signs during consultations.

• Educate patients on treatment plans, medication usage, and available mental health resources.

• Assessed customer potential needs to deliver tailored recommendations.
• Gathered and evaluated data to enhance understanding of consumer behavior.
• Ensured timely payments and recovered delinquent accounts through customized payment plans.
• Engaged with approximately number clients daily to identify needs and convey product value.
• Analyzed and evaluated campaigns to assess effectiveness and inform future adjustments.
• Utilized software tools to maintain accurate records related to inventory and account notes.
• Delivered exceptional support during high call volume periods, maintaining quality service under pressure.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed daily store operations for smooth functioning and achieving sales targets.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

• Led daily operations, ensuring optimal staffing and customer service standards.
• Developed training programs to enhance team performance and product knowledge.
• Implemented inventory management systems to streamline stock control processes.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Enhanced customer engagement through community events and promotional activities.
• Managed conflict resolution effectively, maintaining a positive work environment for staff and customers.

• Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and taste.
• Managed daily inventory of coffee beans and supplies, minimizing waste and optimizing stock levels.
• Trained new baristas on beverage preparation techniques and customer service standards.
• Implemented efficient workflow processes to enhance speed of service during peak hours.
• Provided exceptional customer service, resolving complaints promptly to ensure satisfaction and loyalty.

• Supervised daily operations, ensuring high-quality beverage preparation and customer service.
• Trained and mentored new baristas in product knowledge and operational procedures.
• Implemented efficient workflow processes, improving overall team performance during peak hours.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty.

• Practicum 2 On The Job Training
• Assisted in daily hotel operations, ensuring high-quality guest experiences.
• Supported event coordination by setting up venues and managing logistics.
• Managed inventory control processes, maintaining accurate stock levels for supplies.
• Implemented efficient cleaning protocols, improving overall hygiene standards throughout the hotel.

• Practicum 2 On The Job Training