Jaydee Ramos

• Provides the knowledge and expertise in a product.
• To ensure passing performance of the team on a daily basis.
• Giving feedback to teammates to monitor the improvement and growth.
• Assisted customers in navigating product features and services to enhance user experience.
• Utilized CRM systems to document interactions and track customer feedback for service improvement.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisting customer regarding their product issues and claims.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Promoting the website.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answering organizers questions/inquiry about their listings, bookings, cancellations, and escalations.

• Managing organizer’s account.

Worked effectively in fast-paced environments.

• Maintaining good relation with organizers and ensure they are following the platform’s policy.

• Monthly meeting with team members and discuss organizers monthly performance.

• Creating action plan and analysis to help them grow their business.