Summary
Overview
Work History
Education
Skills
Timeline
Generic

JaybeeMay Patricio

Caregiver/ Customer Service Representative
Makati

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Ibex Global Solution Inc.
Mandaluyong
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.

Caregiver

Private
Makati
01.2011 - Current
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Education

Associate of Applied Science - Customer Service Management

Philippine Asian Foundation Technology
Bajada, Davao City Philippines
06.1993 - 04.1995

Associate of Science -

Caregiver
TESDA- United Home Care Inc
06.2020 - 12.2020

Skills

Complaint resolution

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Timeline

Customer Service Representative

Ibex Global Solution Inc.
08.2021 - Current

Associate of Science -

Caregiver
06.2020 - 12.2020

Caregiver

Private
01.2011 - Current

Associate of Applied Science - Customer Service Management

Philippine Asian Foundation Technology
06.1993 - 04.1995

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JaybeeMay PatricioCaregiver/ Customer Service Representative