Jay Arnel Jorda
Mandaluyong City, Metro Manila
Summary
Proven Customer Service and Chat Support Representative with a track record of enhancing customer satisfaction at Accenture and Awesome OS. Excelled in high-stress situations and complex inquiry resolution, leveraging critical thinking and active listening to exceed response time targets. Demonstrated flexibility and commitment to customer education, significantly improving team performance and customer relations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Accenture
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chat Support Representative
Awesome OS
11.2022 - 10.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
Education
Bachelor of Arts - English
Goldenstate College of Koronadal City
Koronadal, Province Of South Cotabato, Philippines03-2020
No Degree - Senior High School Humanities And Social Sciences
Libertad National High School
Surallah, Province Of South Cotabato, Philippines04-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Customer education
Timeline
Customer Service Representative
Accenture
03.2023 - Current
Chat Support Representative
Awesome OS
11.2022 - 10.2023
Bachelor of Arts - English
Goldenstate College of Koronadal City
No Degree - Senior High School Humanities And Social Sciences
Libertad National High School
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