Jayar Ofiana
Cloud System Administrator
Mabalacat City
Summary
Technical Support Engineer and Managing System/Application with excellent diagnostics, repair abilities, upgrades and migration. Excellent in reputation for resolving problem, customer satisfaction and always looking opportunities for process improvement.
Overview
13
13
years of professional experience
Work History
Cloud System Administrator
The Backroom Outsourcing Professional
09.2023 - Current
- Manage onboard and offboard user accounts and assigning appropriate permission.
- Monitor the onprem and cloud infrastructure for performance and potential issues.
- Involve in patching servers both dev/uat/prod activity for system stability.
- Working with servers thru virtualization using VMWare.
- Provide technical support and guidance to user.
- Handling devices for users and added them to Azure (Intune) Entra ID portal.
- Ensure cloud environments application meet performance, security, and compliance requirements.
- Work with other IT teams to ensure seamless operation of cloud systems.
- Handling documentation in confluence to update the team with some changes on the system.
- Ability to work independently and as part of a team.
- Ensure data security and confidentiality.
- Using automation tools such as Jenkins and ansible to automate some of the task.
- Handling user incident tickets, request and task using project management application (Clickup).
L2 Linux Support Analyst / Application Support Analyst
ConnectOS Philippines
10.2021 - 07.2023
- Participate in maintenance update for system application.
- Backup instance volume before the update using EC2.
- Create an automation script for manual procedure using Bash and Ansible.
- Monitoring and setting up alert metrics for instance.
- Working with CI/CD for deployment update for dev/prod using CircleCI.
- Running a query in MySQL database for bulk changes.
- Create and develop a query in database for finding and update a specific data.
- Assisting user client via email regarding concern to the web application system.
- Managing user to access an instance via JumpCloud.
- Testing out some new application tool to help more the company benefit.
- Troubleshooting and investigating bugs and issue on the system.
- Create a JIRA ticket for some new changes and improvement in the application
- Create knowledge article to assists the user in regards with some issue on the system.
Operation Center Analyst / System Administration
CITCO International Support Services Limited
07.2017 - 10.2021
- Involved in regular scheduled patching and update process both Windows and Linux/Unix server via Ansible & SCCM/WSUS.
- Knowledge in creating Linux/Unix Bash scripts to automate a specific task.
- Configure and Monitor multiple servers, devices to maintain the stability of the service and minimize the threat.
- Isolate and resolve application and data issues such as restarting services or checking logs.
- Analyze and troubleshoot hardware issues and work with local IT and datacenter teams such as faulty disk, battery replacement, etc.
- Manage backup that includes scheduling, database backups/restore, and remote tape operation.
- Handling and hardening a new build server for windows server.
- Perform data migration for servers and workstations.
- Promptly respond to telephone calls, voice mail, and emails.
- Assist and set up SFTP user account such as changing the passwords, change the user login name.
- Manage ticketing tool to solve incidents, request tickets coming from the client and user.
- Using Virtual Application for troubleshooting server.
- Involve in Configuring new build and Decommissioning server.
- Regular Checking of hard disk space of each server device.
- Writing reports, user manual, documentation using Confluence.
Junior Technical Support Engineer
Duke Software Development Center
04.2014 - 05.2017
- Troubleshoot hardware and software devices using Restaurant Management System (RMS).
- Assist all client from other countries thru chat and email with regarding with their concern on the system.
- Monitoring and maintaining the servers specially in windows server where the major data and Restaurant Order Machine (POS) using Retailer Link.
- Configure and remote server use by application Tools.
- Check and monitor if all the data from the client are send on windows database server.
- Patch and update the file for every server
- Create a basic script in bash script
- Creating a Backup file for all the Data use by the system.
- Connect and troubleshoot the machine thru VNC or Remote Desktop.
- Testing and checking new tool or product to help more the company benefits.
- Create Backup and Reload database in Postgres for linux and windows server.
IT Support Staff / Operation and Maintenance
Hexus Outsourcing Services
03.2013 - 04.2014
- Install and troubleshooting technical issue like hardware/software faults like switches, router and firewall.
- Update Website using script command.
- Perform regular monitoring and maintaining the servers up using monitoring application.
- Remote and Configure servers using specific tool application and command.
- Managing user account, permission and password.
- Testing and checking new tool or product to help more the company benefits.
- Retrieving and Backup Important files
Education
Bachelor of Science - Information Technology, Network Administration
Holy Angel University
Sto. Rosario, Angeles City, Pampanga04-2012
Skills
Operating System: Windows, Linux/Unix Distro (Centos, Redhat, Ubuntu, Solaris, AWS Linux)
System updates
Windows Server: 2008, 2012/R2, 2016/R2, 2022
Hardware and software installation
Network administration
Server maintenance
Database: Mysql, Postgres, SQL
System monitoring
Remote Access
Software installation
IT documentation
Backup management
Timeline
Cloud System Administrator
The Backroom Outsourcing Professional
09.2023 - Current
L2 Linux Support Analyst / Application Support Analyst
ConnectOS Philippines
10.2021 - 07.2023
Operation Center Analyst / System Administration
CITCO International Support Services Limited
07.2017 - 10.2021
Junior Technical Support Engineer
Duke Software Development Center
04.2014 - 05.2017
IT Support Staff / Operation and Maintenance
Hexus Outsourcing Services
03.2013 - 04.2014
Bachelor of Science - Information Technology, Network Administration
Holy Angel University
Disclaimer
I hereby certify that the above statement are all true and correct to the best of my knowledge and belief
SEMINAR ATTENDED
- July 6, 2023 - Webinar: Open road to IT Modernization: Modern Strategy for Cloud Optimization and Observability
- September 3, 2019 - The Art of Cyber Security by Trend Micro, Shangri-La, Makati
- April 10, 2016 - Windows 2012 Server Training
- October 3, 2014 - System Integrator Training for JRMS 5.14
- March 23, 2012 - VOIP(Voice Over IP) Training 20% Talk, 100% Actual
Disclaimer
I hereby certify that the above statement are all true and correct to the best of my knowledge and belief